Submissions

Independent Review: Accreditation Systems within the National Registration and Accreditation Scheme for Health Professions

Published: 2017 Quality and Safety in Health Care

Our submission to this review centres on the consumer perspective around these key issues, with a particular focus on the first legislated objective of the National Law: public safety and professional quality.

ACT Health: Adult Mental Health Day Service Model of Care

Published: 2017 Health Directorate Mental Health Quality and Safety in Health Care

The AMHDS principles of care include “person and family centred” and “safety and quality”, two elements that are very important to the Health Care Consumers’ Association. These principles are also consistent with the principles of trauma-informed care, the Picker Principles of Patient-Centred Care and the Australian Charter of Healthcare Rights.

Options for Assessing Performance against Aged Care Quality Standards

Published: 2017 Aged Care/Health of Older People Quality and Safety in Health Care

Consumers and their families are making important choices about residential aged care facilities, which have many significant implications for their lives. Consumers should be able to access as much information as possible about the quality and performance of services in order to support their decision making process.

Commonwealth Department of Health: Options to Reduce Pressure on Private Health Insurance Premiums Paper

Published: 2017 Out-of-Pocket Costs

This submission responds to an Options paper on reducing pressure on private health insurance premiums by addressing the growth of private patients in public hospitals. HCCA's feedback comes from consulting with consumers.

Review: Urgent After-Hours Primary Care Services Funded through the MBS

Published: 2017 Primary Health Care

HCCA would like to emphasise that consumers do not choose and attribute the Medicare item number to a service. However, consumers’ needs and preferences should be considered in making any changes to the system. Without sufficiently understanding consumer need for health care after-hours, it is difficult to say whether restricting…

Draft National Maternity Framework

Published: 2017 Primary Health Care

Overall, HCCA consumers felt that the Draft National Framework for Maternity Services appears to be strong in its vision, values and principles, and recognises the importance of equitable access to woman-centred, culturally safe, evidence-based care. The framework approach gives a more flexible model for service delivery planning than a more…

Senate Inquiry into the Medical Complaints Process in Australia

Published: 2016 Inquiries Quality and Safety in Health Care

HCCA is pleased to provide this submission to the Senate Inquiry into the Medical Complaints Process in Australia. Robust and accessible complaints processes are essential to the delivery of a high quality, safe, Australian health system that meets health consumers’ needs and is valued by us.

National Review of Pharmacy Remuneration & Regulation

Published: 2016 Quality and Safety in Health Care

HCCA commends the Panel for the Review on its broad and inclusive stakeholder consultation strategy, which included public meetings in major cities, country towns and indigenous settlements around Australia. It is critical to gaining insight into consumer needs and values in order to shape future planning for medicines policy in…

ACT Health: Multiple Chemical Sensitivities Clinical Procedure

Published: 2016 Health Directorate Quality and Safety in Health Care

Consumer feedback has indicated that a number of people living with Multiple Chemical Sensitivities who have been hospitalised at The Canberra Hospital since the protocols were in force have expressed concerns during and after treatment. This is a small number of people but we consider there to be value in…

ACT Health: Electrical Safety Policy & Procedure

Published: 2016 Quality and Safety in Health Care

HCCA welcomes the opportunity to provide input into the ACT Health Electrical Safety Policy and Procedure for Safety with using Electrical Equipment and Power Cords – General.