Resources

Take action! Contact Directory for Complaints and Feedback

Published: 2022 Health Literacy/Patient Information Mental Health Quality and Safety in Health Care

Updated January 2024. The Directory lists contact details for the organisations that can help you with a complaint or a problem in health care and the complaints and feedback processes of most hospitals and larger health services in the ACT.

Useful Questions to Ask as a Consumer Representative

Published: 2022

This flyer tells you some useful questions you can ask as a consumer representative on a committee.

Chart: HCCA Representative Endorsement Process

Published: 2022

This diagram outlines the way HCCA endorses consumer representatives for committees.

Committee Inductions: What does a consumer representative need to know?

Published: 2022

This handout gives an overview of what should be included when inducting a new consumer representative on to a committee.

Factsheet: Trusted Health Websites

Published: 2025 Health Literacy/Patient Information

Our factsheet provides some tips on finding quality health information online and some trusted health websites for consumers.

Factsheet: Giving Good Directions in Health Services

Published: 2022 Health Literacy/Patient Information

This resource helps staff provide useful directions for consumers to navigate health facilities.

Factsheet: Getting the Most out of Your Telehealth Appointment

Published: 2022 Digital Health Health Literacy/Patient Information Primary Health Care

Our factsheet contains tips and links to help you get the most out of your next telehealth appointment.

Factsheet: Stretching Your Health Dollar

Published: 2025 Health Literacy/Patient Information Medicines Mental Health Out-of-Pocket Costs Self-Management

Our factsheet contains useful information and links on how to stretch your health dollar in the ACT.

Advance Health Care Plan (Plain English)

Published: 2016 Advance Care Planning

A Plain English template for your Advance Health Care Plan.

Advance Health Care Plan Workbook (Plain English)

Published: 2016 Advance Care Planning Health Literacy/Patient Information

This Plain English workbook can help you write your Advance Health Care Plan.