Publications

Take action! Contact Directory for Complaints and Feedback

Published: 2022 Health Literacy/Patient Information Mental Health Quality and Safety in Health Care

Updated January 2024. The Directory lists contact details for the organisations that can help you with a complaint or a problem in health care and the complaints and feedback processes of most hospitals and larger health services in the ACT.

Useful Questions to Ask as a Consumer Representative

Published: 2022

This flyer tells you some useful questions you can ask as a consumer representative on a committee.

Chart: HCCA Representative Endorsement Process

Published: 2022

This diagram outlines the way HCCA endorses consumer representatives for committees.

Committee Inductions: What does a consumer representative need to know?

Published: 2022

This handout gives an overview of what should be included when inducting a new consumer representative on to a committee.

Factsheet: Giving Good Directions in Health Services

Published: 2022 Health Literacy/Patient Information

This resource helps staff provide useful directions for consumers to navigate health facilities.

Factsheet: Getting the Most out of Your Telehealth Appointment

Published: 2022 Digital Health Health Literacy/Patient Information Primary Health Care

Our factsheet contains tips and links to help you get the most out of your next telehealth appointment.

Consumer and Community Participation Framework

Published: 2022

This is HCCA's Consumer and Community Participation Framework, which sets out our approach to consumer and community participation.

ACT Government: ACT Budget 2022-23

Published: 2022 Budget Consultations

HCCA's submission to the 2022-23 ACT Budget consultation.

Canberra Hospital Expansion Project – Briefing Document for Consumers

Published: 2021 Consumer Representation Health Infrastructure

This document was originally created in 2021 for consumer representatives participating in design user groups for the Canberra Hospital's new Critical Services Building. It reflects what we had found in previous work, and we believe the design principles are applicable in future infrastructure projects.

Constitution of the Health Care Consumers’ Association of the ACT

Published: 2021

Constitution of the Health Care Consumers’ Association of the A.C.T. Incorporated, as last amended by members on 1 September 2021.