Publications

Committee Inductions: What does a consumer representative need to know?

Published: 2022

This handout gives an overview of what should be included when inducting a new consumer representative on to a committee.

Health Literacy Position Statement

Published: 2022

Statement about what Health Literacy means to HCCA and what action we will take to build both individual and environmental health literacy in the ACT.

Factsheet: Trusted Health Websites

Published: 2022 Health Literacy/Patient Information

Our factsheet provides some tips on finding quality health information online and some trusted health websites for consumers.

Factsheet: Giving Good Directions in Health Services

Published: 2022 Health Literacy/Patient Information

This resource helps staff provide useful directions for consumers to navigate health facilities.

Factsheet: Getting the Most out of Your Telehealth Appointment

Published: 2022 Digital Health Health Literacy/Patient Information Primary Health Care

Our factsheet contains tips and links to help you get the most out of your next telehealth appointment.

Consumer and Community Participation Framework

Published: 2022

This is HCCA's Consumer and Community Participation Framework, which sets out our approach to consumer and community participation.

ACT Government: ACT Budget 2022-23

Published: 2022 Budget Consultations

HCCA's submission to the 2022-23 ACT Budget consultation.

Canberra Hospital Expansion Project – Briefing Document for Consumers

Published: 2021 Consumer Representation Health Infrastructure

This document was originally created in 2021 for consumer representatives participating in design user groups for the Canberra Hospital's new Critical Services Building. It reflects what we had found in previous work, and we believe the design principles are applicable in future infrastructure projects.

Constitution of the Health Care Consumers’ Association of the ACT

Published: 2021

Constitution of the Health Care Consumers’ Association of the A.C.T. Incorporated, as last amended by members on 1 September 2021.

CHS: Draft Consumer Handout Guideline

Published: 2021 Canberra Health Services Health Literacy/Patient Information

HCCA has had a long involvement in the CHS Consumer Handout Committee and has supported consumers representative for many years. Consumer handouts are important resources for consumers and there was considerable interest from our members in this review.