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HCCA Policies and Frameworks
HCCA Complaints Procedure
Published: 2022
This complaints procedure provides a framework for raising and dealing with complaints or grievances which arise from the work of HCCA. As a consumer organisation, HCCA is committed to seeking and incorporating feedback from its members.HCCA Policies and Frameworks
Community Development Policy
Published: 2022
This policy outlines the ways in which HCCA staff, Executive Committee and members promote collective action to reduce health inequities and contribute to the development of communities in the ACT and surrounding region.Resources
Take Action! Mental Health Complaints and Feedback in the ACT
Published: 2022 Health Literacy/Patient Information Mental Health Quality and Safety in Health Care
This guide to mental health care complaints is made up of 6 Fact Sheets. You can start with Fact Sheet 1. Is there a problem with your mental health care? by hitting the download button on the right.Resources
Take action! Contact Directory for Complaints and Feedback
Published: 2022 Health Literacy/Patient Information Mental Health Quality and Safety in Health Care
Updated January 2024. The Directory lists contact details for the organisations that can help you with a complaint or a problem in health care and the complaints and feedback processes of most hospitals and larger health services in the ACT.Resources
Useful Questions to Ask as a Consumer Representative
Published: 2022
This flyer tells you some useful questions you can ask as a consumer representative on a committee.HCCA Policies and Frameworks
Resources
Chart: HCCA Representative Endorsement Process
Published: 2022
This diagram outlines the way HCCA endorses consumer representatives for committees.Resources
Committee Inductions: What does a consumer representative need to know?
Published: 2022
This handout gives an overview of what should be included when inducting a new consumer representative on to a committee.Position Statement
Health Literacy Position Statement
Published: 2022
Statement about what Health Literacy means to HCCA and what action we will take to build both individual and environmental health literacy in the ACT.Resources
Factsheet: Trusted Health Websites
Published: 2022 Health Literacy/Patient Information
Our factsheet provides some tips on finding quality health information online and some trusted health websites for consumers.Resources
Factsheet: Giving Good Directions in Health Services
Published: 2022 Health Literacy/Patient Information
This resource helps staff provide useful directions for consumers to navigate health facilities.Page 7 of 21