Publications

Resource List: Advance Care Planning for LGBTQIA+ People

Published: 2022 Advance Care Planning Health Literacy/Patient Information

This resource list includes some extra resources for LGBTQIA+ people to support their Advance Care Planning.

A Guide for Consumers: Partnering with Health Organisations in the ACT

Published: 2022 Consumer Representation

A Guide for Consumers: Partnering with Health Organisations in the ACT is for people who are motivated to advocate for positive change in the ACT’s health system, drawing on their own personal experience and knowledge.

HCCA Response to ACT Budget 2022-23

Published: 2022 Budget Consultations

The 2022-23 ACT Budget was released on Tuesday 2 August 2022 by Andrew Barr MLA, Chief Minister and Treasurer of the ACT. The Budget papers can be found here: https://www.treasury.act.gov.au/budget/budget-2022-23 HCCA made a pre-budget submission to the Government, also available on our website, highlighting a range of potential investments in…

Dying to Know Day 2022 Resource Sheet

Published: 2022 Advance Care Planning Aged Care/Health of Older People Health Literacy/Patient Information

Each year, HCCA shares a list of useful resources about death and dying for Dying to Know Day. This list is up-to-date as of August 1, 2022.

HCCA Complaints Procedure

Published: 2022

This complaints procedure provides a framework for raising and dealing with complaints or grievances which arise from the work of HCCA. As a consumer organisation, HCCA is committed to seeking and incorporating feedback from its members.

Community Development Policy

Published: 2022

This policy outlines the ways in which HCCA staff, Executive Committee and members promote collective action to reduce health inequities and contribute to the development of communities in the ACT and surrounding region.

Take Action! Mental Health Complaints and Feedback in the ACT

Published: 2022 Health Literacy/Patient Information Mental Health Quality and Safety in Health Care

This guide to mental health care complaints is made up of 6 Fact Sheets. You can start with Fact Sheet 1. Is there a problem with your mental health care? by hitting the download button on the right.

Take action! Contact Directory for Complaints and Feedback

Published: 2022 Health Literacy/Patient Information Mental Health Quality and Safety in Health Care

Updated January 2024. The Directory lists contact details for the organisations that can help you with a complaint or a problem in health care and the complaints and feedback processes of most hospitals and larger health services in the ACT.

Useful Questions to Ask as a Consumer Representative

Published: 2022

This flyer tells you some useful questions you can ask as a consumer representative on a committee.

Chart: HCCA Representative Endorsement Process

Published: 2022

This diagram outlines the way HCCA endorses consumer representatives for committees.