Publications

Staying Safe: At Home – Easy Read

Published: 2024 Disability Health Easy Read Health Literacy/Patient Information

This Easy Read guide can help you when you are back at home after your hospital stay. 

Staying Safe: In Hospital – Easy Read

Published: 2024 Disability Health Easy Read Health Literacy/Patient Information

This Easy Read guide can help you know your rights in hospital and how to stay safe. 

Staying Safe: Going to Hospital – Easy Read

Published: 2024 Disability Health Easy Read Health Literacy/Patient Information

This Easy Read guide can help you get ready for your hospital stay.

Submission: Climate Change Amendment (Duty of Care and Intergenerational Climate Equity) Bill 2023

Published: 2024 Health Service Planning Inquiries Sustainable Health Care

HCCA's submission to the Senate Inquiry emphasises the impacts of climate change on health and how health equity must be considered in all public policy.

Take Action! Health Complaints and Feedback in the ACT Guide

Published: 2024 Health Literacy/Patient Information Quality and Safety in Health Care

Updated January 2024. This guide to health care complaints is made up of 6 Tip Sheets and a Directory. You can start with Tip Sheet 1. Take action! Health complaints and feedback in Canberra by hitting the download button on the right.

Consumer Representatives Program Review: 2019-2023

Published: 2023 Consumer Representation

This Report shares findings from a 2023 internal review of the HCCA Consumer Representatives Program. It draws on a context scan, literature review, analysis of implementation of recommendations from past Program reviews, and interviews as well as surveys of consumer representatives and committee Chairs and Secretariats. The Report finds that…

Reflections on Consumer Involvement in the Canberra Hospital Expansion Project

Published: 2023 Health Infrastructure

This report documents the experience and reflections of consumer representatives, community organisation representatives, and HCCA staff on their involvement in the Canberra Hospital Expansion Project (CHEP). It captures the process, experience, and learnings of participation from a consumer/ community organisation perspective, with the intention of informing future consumer participation in…

Submission: Consent to Healthcare Treatment Guideline (Canberra Health Services)

Published: 2023 Canberra Health Services Quality and Safety in Health Care

The Canberra Health Services (CHS) Consent to Healthcare Treatment Guidelines provide guidance to clinicians and other health practitioners working within CHS. HCCA views consumer consent to healthcare treatment as a core pillar alongside quality & safety in the operation of health services. HCCA's feedback on the Guidelines emphasises the importance…

Submission: Commonwealth Government COVID-19 Response Inquiry

Published: 2023 Health Service Planning Inquiries

HCCA's submission to this inquiry details consumer concerns around the Commonwealth COVID response, and suggests mechanisms for better targeting future responses.

Annual Report 2022-2023

Published: 2023

This annual report reviews the activities and achievements of the Health Care Consumers’ Association of the ACT (HCCA) during the period 1 July 2022 to 30 June 2023.