Publications

Integrated Care in the ACT Region: Consumer perspectives

Published: 2024 Health Directorate Integrated Care Primary Health Care

The ACT has pursued integrated health care for decades, aiming to improve consumer experiences and quality of care for those with long-term conditions. Better integration of health services improves consumer experience, ensures high-quality care for those with long-term conditions, and addresses service fragmentation. This is the second report from the…

HCCA Response to ACT Budget 2024-25

Published: 2024 Budget Consultations

Overall, the ACT Government has delivered a budget that seeks to meet increasing demand for many health and hospital services through continuing and new commitments to infrastructure and service development. It includes measures relevant to many of HCCA’s current priorities including funding for improvements to: access to outpatients’ services support…

Easy Read: Take Action! Guide to Health Complaints and Feedback in the ACT

Published: 2024 Easy Read Health Literacy/Patient Information Quality and Safety in Health Care

This is an Easy Read translation of our guide to health care complaints in the ACT. It is made up of 5 Factsheets. You can download all the files in one document by hitting the "download" button.

HCCA Statement of Priorities for the 2024 ACT Election

Published: 2024 Aged Care/Health of Older People Health Service Planning Integrated Care Quality and Safety in Health Care

This Statement of Priorities represents our areas of focus for the 2024 ACT Election. We ask political parties and independent candidates to consider and address these priorities. HCCA’s consumer members were integrally involved in the development of these priorities. We have identified priority actions under three domains: 1. Improving consumer…

Glossary of Terms for Consumer Representatives

Published: 2024 Consumer Representation

This is a helpful list of terms that you might find in meetings and papers in your role as a consumer representative.

8 Steps to Staying Safe Tipsheet [Farsi]

Published: 2024 Health Literacy/Patient Information Translation

This translated tipsheet includes 8 simple steps to keep yourself safe during your hospital stay. It is part of our Staying Safe resources. This resource was adapted with permission from Guy’s St Thomas NHS Foundation.

8 Steps to Staying Safe Tipsheet [Arabic]

Published: 2024 Health Literacy/Patient Information Translation

This translated tipsheet includes 8 simple steps to keep yourself safe during your hospital stay. It is part of our Staying Safe resources. This resource was adapted with permission from Guy’s St Thomas NHS Foundation.

8 Steps to Staying Safe Tipsheet [Chinese]

Published: 2024 Health Literacy/Patient Information Translation

This translated tipsheet includes 8 simple steps to keep yourself safe during your hospital stay. It is part of our Staying Safe resources. This resource was adapted with permission from Guy’s St Thomas NHS Foundation.

8 Steps to Staying Safe Tipsheet [Hindi]

Published: 2024 Health Literacy/Patient Information Translation

This translated tipsheet includes 8 simple steps to keep yourself safe during your hospital stay. It is part of our Staying Safe resources. This resource was adapted with permission from Guy’s St Thomas NHS Foundation.

Submission to ACT Government’s 2024-25 Budget Consultation

Published: 2024 Aged Care/Health of Older People Budget Consultations Digital Health Health Infrastructure Health Service Planning

HCCA wants to see the 2024-25 ACT Budget address priorities in three key domains of health: 1. improving consumer access to specific support and health services; 2. improving the integration of care within the health system; and 3. supporting the community sector to meet demand for services.