Publications

ACT Health: Feedback on the Consent & Treatment Policy

Published: 2016 Health Directorate Quality and Safety in Health Care

Overall there is support for the amalgamation of policies relating to informed consent and consent to treatment. There were particularly strong comments around the need to strengthen the consumer focus in the policy. There was concern that the policy did not adequately interpret the changes to legislation.

ACT Government: Concessions Review Consultation

Published: 2016 Quality and Safety in Health Care

HCCA recognises the ACT context of current fiscal pressures and budget constraint in reviewing expenditure on concessions in the region, however we urge you to continue to look at these concessions through a lens of social inclusion, equity and equality. We are supportive of a streamlined approach to concessions in…

ACT Health: Electrical Safety Policy & Procedure

Published: 2016 Quality and Safety in Health Care

HCCA welcomes the opportunity to provide input into the ACT Health Electrical Safety Policy and Procedure for Safety with using Electrical Equipment and Power Cords – General.

ACT Health: Multiple Chemical Sensitivities Clinical Procedure

Published: 2016 Health Directorate Quality and Safety in Health Care

Consumer feedback has indicated that a number of people living with Multiple Chemical Sensitivities who have been hospitalised at The Canberra Hospital since the protocols were in force have expressed concerns during and after treatment. This is a small number of people but we consider there to be value in…

National Review of Pharmacy Remuneration & Regulation

Published: 2016 Quality and Safety in Health Care

HCCA commends the Panel for the Review on its broad and inclusive stakeholder consultation strategy, which included public meetings in major cities, country towns and indigenous settlements around Australia. It is critical to gaining insight into consumer needs and values in order to shape future planning for medicines policy in…

Senate Inquiry into the Medical Complaints Process in Australia

Published: 2016 Inquiries Quality and Safety in Health Care

HCCA is pleased to provide this submission to the Senate Inquiry into the Medical Complaints Process in Australia. Robust and accessible complaints processes are essential to the delivery of a high quality, safe, Australian health system that meets health consumers’ needs and is valued by us.

Capturing the User Experience of the Obesity Management Service

Published: 2016 Canberra Health Services Chronic Conditions Health Directorate Health Service Planning

This study captures consumer and clinician experience of the Obesity Management Service and identifies priorities for service improvements.

“Of course it’s better if we’re there”: Consumer involvement in health infrastructure in the ACT, 2009-2016

Published: 2016 Health Infrastructure Health Service Planning

This report draws together information about the involvement and contribution of the Health Care Consumers Association staff and consumer representatives to health infrastructure projects undertaken by the ACT Health Directorate between 2008 and 2016.

Report: Health Care Consumers’ Association Tour of Fiona Stanley Hospital, Western Australia

Published: 2016 Health Infrastructure Health Service Planning

HCCA staff toured Fiona Stanley Hospital in Western Australia as part of the Health Infrastructure Program

Report: Health Care Consumers’ Association Tour of St John of God Midland Hospital, Western Australia

Published: 2016 Health Infrastructure Health Service Planning

HCCA staff toured St John of God Midland Hospital in Western Australia as part of the Health Infrastructure Program