All publications
Search and filter publications
Submission
National Review of Pharmacy Remuneration & Regulation
Published: 2016 Quality and Safety in Health Care
HCCA commends the Panel for the Review on its broad and inclusive stakeholder consultation strategy, which included public meetings in major cities, country towns and indigenous settlements around Australia. It is critical to gaining insight into consumer needs and values in order to shape future planning for medicines policy in…Submission
Senate Inquiry into the Medical Complaints Process in Australia
Published: 2016 Inquiries Quality and Safety in Health Care
HCCA is pleased to provide this submission to the Senate Inquiry into the Medical Complaints Process in Australia. Robust and accessible complaints processes are essential to the delivery of a high quality, safe, Australian health system that meets health consumers’ needs and is valued by us.Research and reports
Capturing the User Experience of the Obesity Management Service
Published: 2016 Canberra Health Services Chronic Conditions Health Directorate Health Service Planning
This study captures consumer and clinician experience of the Obesity Management Service and identifies priorities for service improvements.Research and reports
“Of course it’s better if we’re there”: Consumer involvement in health infrastructure in the ACT, 2009-2016
Published: 2016 Health Infrastructure Health Service Planning
This report draws together information about the involvement and contribution of the Health Care Consumers Association staff and consumer representatives to health infrastructure projects undertaken by the ACT Health Directorate between 2008 and 2016.Research and reports
Report: Health Care Consumers’ Association Tour of Fiona Stanley Hospital, Western Australia
Published: 2016 Health Infrastructure Health Service Planning
HCCA staff toured Fiona Stanley Hospital in Western Australia as part of the Health Infrastructure ProgramResearch and reports
Report: Health Care Consumers’ Association Tour of St John of God Midland Hospital, Western Australia
Published: 2016 Health Infrastructure Health Service Planning
HCCA staff toured St John of God Midland Hospital in Western Australia as part of the Health Infrastructure ProgramResources
Advance Health Care Plan (Plain English)
Published: 2016 Advance Care Planning
A Plain English template for your Advance Health Care Plan.Resources
Advance Health Care Plan Workbook (Plain English)
Published: 2016 Advance Care Planning Health Literacy/Patient Information
This Plain English workbook can help you write your Advance Health Care Plan.Submission
ACT Health: Referral Information for ACT Women’s Health Service
Published: 2015 Health Directorate Health Literacy/Patient Information
The Health Care Consumers’ Association (HCCA) provided written feedback on the proposed consumer handouts for the Women’s Health Service. Comments on this document were compiled by the HCCA Policy Steering Committee which works to provide oversight and advice in relation to HCCA policy submissions and position statements.Submission
Clare Holland House Calvary Health Care ACT: Patient Information ACT Specialist Palliative Care Service
Published: 2015 Health Literacy/Patient Information
HCCA provided consumer feedback on patient information for the ACT Specialist Palliative Care Service at Clare Holland House Calvary Health Care ACT.Page 17 of 21