Publications

ACT Health: Adult Mental Health Day Service Model of Care

Published: 2017 Health Directorate Mental Health Quality and Safety in Health Care

The AMHDS principles of care include “person and family centred” and “safety and quality”, two elements that are very important to the Health Care Consumers’ Association. These principles are also consistent with the principles of trauma-informed care, the Picker Principles of Patient-Centred Care and the Australian Charter of Healthcare Rights.

Independent Review: Accreditation Systems within the National Registration and Accreditation Scheme for Health Professions

Published: 2017 Quality and Safety in Health Care

Our submission to this review centres on the consumer perspective around these key issues, with a particular focus on the first legislated objective of the National Law: public safety and professional quality.

Senate Inquiry on Private Health Insurance

Published: 2017 Inquiries Out-of-Pocket Costs Quality and Safety in Health Care

It’s hard for consumers to know what is covered by their private health insurance. Policies are complex and hard to compare, both for value for money and to minimise out-of-pocket costs. HCCA members have had a variety of experiences with purchasing and/or using private health insurance. This reflects a range…

ACQSHC: Consultation on Patient Safety & Quality Improvement in Primary Care

Published: 2017 Primary Health Care Quality and Safety in Health Care

There is no doubt that the quality and safety of health services is important to consumers, HCCA members and the broader community. Consumers are keen to partner with health services to help ensure good communication, shared decision making, coordination of services, and to reduce the incidence of preventable patient harm…

Review of HealthPathways – Patient Information

Published: 2017 Health Literacy/Patient Information Primary Health Care

This report reviews the patient information provided in the clinical pathways on HealthPathways, an online tool for primary health teams. Published September 2017.

HCCA Annual Report 2016-2017

Published: 2017

This annual report reviews the activities and achievements of Health Care Consumers’ Association of the ACT (HCCA) during the period 1 July 2016 to 30 June 2017.

Consumer and Carer Experiences and Expectations of Home-Based Palliative Care in the ACT

Published: 2017 Advance Care Planning Aged Care/Health of Older People Health Directorate

This report documents consumer and carer experiences of palliative care in the ACT. Published September 2017

Providing Clinical Health Services in an Off-Campus Environment Policy

Published: 2016 Canberra Health Services Primary Health Care

Where care is delivered in the homes of consumers there is a balance to be struck between the needs of staff to be safe and recognition that the care setting is the person’s home and this needs to be respected. We appreciate that this policy focuses on how to manage…

Independent Hospital Pricing Authority: Consultation Paper on the Pricing Framework for Australian Public Hospital Services 2017-18

Published: 2016 Health Service Planning Out-of-Pocket Costs Quality and Safety in Health Care

HCCA's Submission to the Independent Hospital Pricing Authority's Consultation Paper on the Pricing Framework for Australian Public Hospital Services 2017-18.

ACT Health: Feedback on Draft Restraint of a Person Policies

Published: 2016 Health Directorate Quality and Safety in Health Care

HCCA provided input on this policy in 2014 and are happy to see that some changes have been made in response to our feedback, including references to the National Safety and Quality Standards 2012, and notably details around the auditing and reporting of restraint processes, including RiskMan data seem to…