Publications

Making a noise: 40 years of consumer health advocacy in the ACT

Published: 2018

Health Care Consumers’ Association launched its history on 15 November 2018 as part of the celebrations for the fortieth anniversary of incorporation. This history records the development of consumer advocacy in the ACT and the impact that the organisation has had on improving the access, safety and quality of health…

Strategic Plan 2018-2021

Published: 2018

This Strategic Plan provides a guide to the priorities and goals HCCA focused on over the 2018-2021 period.

HCCA Annual Report 2017-2018

Published: 2018

This Annual Report reviews the activities and achievements of Health Care Consumers’ Association of the ACT (HCCA) during the period 1 July 2017to 30 June 2018.

Poster: Perceptions of need: Why consumers seek urgent primary care

Published: 2018 Primary Health Care

Poster: The ladder of research utilisation: Implementing consumer-led research

Published: 2018

Consumer experience and expectations of after-hours primary care in the ACT

Published: 2018 Primary Health Care

This study aimed to understand why consumers use after-hours services, what care they receive and how satisfied they are with that care. Published April 2018.

A model for patient navigation in the ACT for people with chronic and complex conditions

Published: 2018 Health Service Planning Quality and Safety in Health Care

Final Report from the Patient Care Navigation Project, which set out to develop a model for patient navigation service in the ACT

Draft National Maternity Framework

Published: 2017 Primary Health Care

Overall, HCCA consumers felt that the Draft National Framework for Maternity Services appears to be strong in its vision, values and principles, and recognises the importance of equitable access to woman-centred, culturally safe, evidence-based care. The framework approach gives a more flexible model for service delivery planning than a more…

Review: Urgent After-Hours Primary Care Services Funded through the MBS

Published: 2017 Primary Health Care

HCCA would like to emphasise that consumers do not choose and attribute the Medicare item number to a service. However, consumers’ needs and preferences should be considered in making any changes to the system. Without sufficiently understanding consumer need for health care after-hours, it is difficult to say whether restricting…

Commonwealth Department of Health: Options to Reduce Pressure on Private Health Insurance Premiums Paper

Published: 2017 Out-of-Pocket Costs

This submission responds to an Options paper on reducing pressure on private health insurance premiums by addressing the growth of private patients in public hospitals. HCCA's feedback comes from consulting with consumers.