Publications

ANU: ANU Medical School Review

Published: 2018 Quality and Safety in Health Care

One way for consumers to be partners in their own care, and to optimize the health system is to have consumers as partners throughout medical training. The graduates of such training will not only understand the importance of partnering with consumers, but will have real experience in doing so.

Senate Inquiry on the My Health Record System

Published: 2018 Digital Health Inquiries Quality and Safety in Health Care

Our extensive consultations with consumers suggests uncertainty and distrust about the MHR system. Issues around opting-out and informed consent, more generally, are particularly contentious.

Commonwealth Department of Health: Single Charter of Aged Care Rights

Published: 2018 Aged Care/Health of Older People Quality and Safety in Health Care

HCCA’s overall feedback is that while there are potential benefits for consumers in the move to a single Charter (e.g. consistent consumer rights in all types of aged care), these benefits are not assured. It is important that some of the specific rights set out in the four existing Charters…

Nursing & Midwifery Board of Australia: Endorsement of Scheduled Medicines for Registered Nurses Prescribing in Partnership

Published: 2018 Medicines Quality and Safety in Health Care

HCCA recognises that an expanded role for Registered Nurses (RNs) and Registered Midwives (RMs) in prescribing has the potential to deliver benefits to health care consumers. We fully support the Consultation Paper’s observation that many people currently experience unacceptable barriers to health care, including barriers to timely access to medicines.

ACT Government: Independent Review into the Workplace Culture within ACT Public Health Services

Published: 2018 Quality and Safety in Health Care

The issue of poor workplace culture in health care has received increased public attention in recent years, following the 2016 Senate Inquiry into medical complaints process in Australia. The Senate Inquiry found that bullying, discrimination and harassment levels remain disconcertingly high, despite the apparent ‘zero tolerance’ approach reported by medical…

Making a noise: 40 years of consumer health advocacy in the ACT

Published: 2018

Health Care Consumers’ Association launched its history on 15 November 2018 as part of the celebrations for the fortieth anniversary of incorporation. This history records the development of consumer advocacy in the ACT and the impact that the organisation has had on improving the access, safety and quality of health…

Strategic Plan 2018-2021

Published: 2018

This Strategic Plan provides a guide to the priorities and goals HCCA focused on over the 2018-2021 period.

HCCA Annual Report 2017-2018

Published: 2018

This Annual Report reviews the activities and achievements of Health Care Consumers’ Association of the ACT (HCCA) during the period 1 July 2017to 30 June 2018.

Poster: Perceptions of need: Why consumers seek urgent primary care

Published: 2018 Primary Health Care

Poster: The ladder of research utilisation: Implementing consumer-led research

Published: 2018