Publications

HCCA Consumer-Based Research Framework

Published: 2020

Health Care Consumers’ Association (HCCA) believes in the value of consumer-based research. We have developed this framework to guide our internal processes, and to explain our approach to external organisations undertaking health research. The Consumer-Based Research Framework defines and presents our ideal of consumer-based research. It explains what HCCA, as…

HCCA Policy Development and Response Process

Published: 2020

This chart outlines how HCCA develops our Policy Submissions.

CHS: Review of the Draft Treatment & Consent Policy

Published: 2020 Canberra Health Services Quality and Safety in Health Care

CHS: Review of Consumer Feedback Management Policy and Procedure

Published: 2020 Canberra Health Services Quality and Safety in Health Care

CHS: Review of Clinical Procedure for Idiopathic Environmental Intolerance/Multiple Chemical Sensitivity

Published: 2020 Canberra Health Services Quality and Safety in Health Care

CHS: Language Services Procedure – Interpreters & Translated Materials

Published: 2020 Canberra Health Services Quality and Safety in Health Care

CHS: Oral Health Services Review of Model of Care and Governance Framework

Published: 2020 Canberra Health Services Quality and Safety in Health Care

ACT Health: Regulation of Health Care Facilities

Published: 2020 Health Directorate Quality and Safety in Health Care

ACT Health: Review of the Draft of the ACT Charter of Rights for People Experiencing Mental Illness or Mental Disorder

Published: 2020 Health Directorate Mental Health Quality and Safety in Health Care

ACSQHC: National Safety and Quality Primary Healthcare Standards

Published: 2020 Primary Health Care Quality and Safety in Health Care