Publications

Factsheet: Getting the Most out of Your Telehealth Appointment

Published: 2022 Digital Health Health Literacy/Patient Information Primary Health Care

Our factsheet contains tips and links to help you get the most out of your next telehealth appointment.

Consumer and Community Participation Framework

Published: 2022

This is HCCA's Consumer and Community Participation Framework, which sets out our approach to consumer and community participation.

ACT Government: ACT Budget 2022-23

Published: 2022 Budget Consultations

HCCA's submission to the 2022-23 ACT Budget consultation.

Canberra Hospital Expansion Project – Briefing Document for Consumers

Published: 2021 Consumer Representation Health Infrastructure

This document was originally created in 2021 for consumer representatives participating in design user groups for the Canberra Hospital's new Critical Services Building. It reflects what we had found in previous work, and we believe the design principles are applicable in future infrastructure projects.

Constitution of the Health Care Consumers’ Association of the ACT

Published: 2021

Constitution of the Health Care Consumers’ Association of the A.C.T. Incorporated, as last amended by members on 1 September 2021.

CHS: Draft Consumer Handout Guideline

Published: 2021 Canberra Health Services Health Literacy/Patient Information

HCCA has had a long involvement in the CHS Consumer Handout Committee and has supported consumers representative for many years. Consumer handouts are important resources for consumers and there was considerable interest from our members in this review.

ACT Government: ACT Budget 2021-22

Published: 2021 Budget Consultations

HCCA's submission to the 2021-22 ACT Budget consultation.

Consultation Paper: Private Health Insurance Reforms (second wave)

Published: 2021 Quality and Safety in Health Care

CHS: Review of Volunteer Services Policy

Published: 2021 Canberra Health Services Quality and Safety in Health Care

Volunteers play an important role in our health system, including in our hospitals. Given this valuable role, it is vital to have a CHS policy supporting consumers and staff in volunteering. Consumers told us that it was great to see that induction of volunteers, working with vulnerable people, along with…

CHS: Review of Clinical Incident Management Policy & Procedure

Published: 2021 Canberra Health Services Quality and Safety in Health Care

We shared the CHS Clinical Incident Management Policy and Procedure documents with our members through HCCA’s Quality and Safety Consumer Reference Group (QSCRG), and our Health Policy and Research Advisory Committee (HPRAC). Both these groups have a keen interest in this important area of health care. We have drawn on…