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Position Statement

Consumer-Centred Care Position Statement

Published: 2021 Quality and Safety in Health Care

This Position Statement outlines HCCA's commitment to consumer-centred care as a foundation principle in all its work and to promoting consumer-centred care across the health system, within government and across the ACT community.

Research and reports

Breathing Easier Project

Published: 2021 Chronic Conditions

HCCA Project on Improving Care for People with Chronic Obstructive Pulmonary Disease (COPD)

HCCA Policies and Frameworks

HCCA’s Code of Conduct

Published: 2020

This Code of Conduct applies to HCCA members, consumer representatives and volunteers. The Code of Conduct aligns with our Constitution. The Code of Conduct is focused around three key areas: 1. Respect for people and the law 2. Professional and personal integrity 3. Privacy and confidentiality

HCCA Policies and Frameworks

HCCA Consumer-Based Research Framework

Published: 2020

Health Care Consumers’ Association (HCCA) believes in the value of consumer-based research. We have developed this framework to guide our internal processes, and to explain our approach to external organisations undertaking health research. The Consumer-Based Research Framework defines and presents our ideal of consumer-based research. It explains what HCCA, as…

HCCA Policies and Frameworks

HCCA Policy Development and Response Process

Published: 2020

This chart outlines how HCCA develops our Policy Submissions.




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