Publications

HCCA’s Code of Conduct

Published: 2020

This Code of Conduct applies to HCCA members, consumer representatives and volunteers. The Code of Conduct aligns with our Constitution. The Code of Conduct is focused around three key areas: 1. Respect for people and the law 2. Professional and personal integrity 3. Privacy and confidentiality

HCCA Consumer-Based Research Framework

Published: 2020

Health Care Consumers’ Association (HCCA) believes in the value of consumer-based research. We have developed this framework to guide our internal processes, and to explain our approach to external organisations undertaking health research. The Consumer-Based Research Framework defines and presents our ideal of consumer-based research. It explains what HCCA, as…

HCCA Policy Development and Response Process

Published: 2020

This chart outlines how HCCA develops our Policy Submissions.

CHS: Review of the Draft Treatment & Consent Policy

Published: 2020 Canberra Health Services Quality and Safety in Health Care

CHS: Review of Consumer Feedback Management Policy and Procedure

Published: 2020 Canberra Health Services Quality and Safety in Health Care

CHS: Review of Clinical Procedure for Idiopathic Environmental Intolerance/Multiple Chemical Sensitivity

Published: 2020 Canberra Health Services Quality and Safety in Health Care

CHS: Language Services Procedure – Interpreters & Translated Materials

Published: 2020 Canberra Health Services Quality and Safety in Health Care

CHS: Oral Health Services Review of Model of Care and Governance Framework

Published: 2020 Canberra Health Services Quality and Safety in Health Care

ACT Health: Regulation of Health Care Facilities

Published: 2020 Health Directorate Quality and Safety in Health Care

ACT Health: Review of the Draft of the ACT Charter of Rights for People Experiencing Mental Illness or Mental Disorder

Published: 2020 Health Directorate Mental Health Quality and Safety in Health Care