Publications

Strategic Plan 2025-2030

Published: 2025

HCCA's Strategic Plan for 2025-2030 outlines our strategic and advocacy priorities for the 2025-2030 period.

Improving health care in the ACT: HCCA’s contribution

Published: 2024

This report outlines HCCA's contribution to building a consumer-centred health system that provides safe, accessible, and high-quality health care in the ACT over the period of our 2021-2024 Strategic Plan.

Annual Report 2024

Published: 2024

HCCA's Annual Report for the period July 2023 - June 2024.

Factsheet: Writing Clear Health Information

Published: 2024 Health Literacy/Patient Information

This factsheet includes key steps and tips to make written information clear for consumers. Clearly written health information makes it easy to, find the information we need, understand how it applies to our situation and put it into action. These tips can be used by anyone who is writing about…

Resource List: Advance Care Planning

Published: 2024 Advance Care Planning Health Literacy/Patient Information

This is our most up-to-date resource list on Advance Care Planning.

Integrated Care in the ACT Region: Consumer perspectives

Published: 2024 Health Directorate Integrated Care Primary Health Care

The ACT has pursued integrated health care for decades, aiming to improve consumer experiences and quality of care for those with long-term conditions. Better integration of health services improves consumer experience, ensures high-quality care for those with long-term conditions, and addresses service fragmentation. This is the second report from the…

HCCA Response to ACT Budget 2024-25

Published: 2024 Budget Consultations

Overall, the ACT Government has delivered a budget that seeks to meet increasing demand for many health and hospital services through continuing and new commitments to infrastructure and service development. It includes measures relevant to many of HCCA’s current priorities including funding for improvements to: access to outpatients’ services support…

Easy Read: Take Action! Guide to Health Complaints and Feedback in the ACT

Published: 2024 Easy Read Health Literacy/Patient Information Quality and Safety in Health Care

This is an Easy Read translation of our guide to health care complaints in the ACT. It is made up of 5 Factsheets. You can download all the files in one document by hitting the "download" button.

HCCA Statement of Priorities for the 2024 ACT Election

Published: 2024 Aged Care/Health of Older People Health Service Planning Integrated Care Quality and Safety in Health Care

This Statement of Priorities represents our areas of focus for the 2024 ACT Election. We ask political parties and independent candidates to consider and address these priorities. HCCA’s consumer members were integrally involved in the development of these priorities. We have identified priority actions under three domains: 1. Improving consumer…

Glossary of Terms for Consumer Representatives

Published: 2024 Consumer Representation

This is a helpful list of terms that you might find in meetings and papers in your role as a consumer representative.