Take action! Contact Directory for Complaints and Feedback
Published: 2022 Local
Updated January 2024. The Directory lists contact details for the organisations that can help you with a complaint or a problem in health care and the complaints and feedback processes of most hospitals and larger health services in the ACT.Useful Questions to Ask as a Consumer Representative
Published: 2022
This flyer tells you some useful questions you can ask as a consumer representative on a committee.Chart: HCCA Representative Endorsement Process
Published: 2022
This diagram outlines the way HCCA endorses consumer representatives for committees.Committee Inductions: What does a consumer representative need to know?
Published: 2022
This handout gives an overview of what should be included when inducting a new consumer representative on to a committee.Factsheet: Trusted Health Websites
Published: 2022
Our factsheet provides some tips on finding quality health information online and some trusted health websites for consumers.Factsheet: Giving Good Directions in Health Services
Published: 2022
This resource helps staff provide useful directions for consumers to navigate health facilities.Factsheet: Getting the Most out of Your Telehealth Appointment
Published: 2022 Local
Our factsheet contains tips and links to help you get the most out of your next telehealth appointment.Factsheet: Stretching Your Health Dollar
Published: 2023 Local
Our factsheet contains useful information and links on how to stretch your health dollar in the ACT.Advance Health Care Plan (Plain English)
Published: 2016 Local
A Plain English template for your Advance Health Care Plan.Advance Health Care Plan Workbook (Plain English)
Published: 2016 Local
This Plain English workbook can help you write your Advance Health Care Plan.