Take Action! Health Complaints and Feedback in the ACT Guide
Published: 2024 Local
Updated January 2024. This guide to health care complaints is made up of 6 Tip Sheets and a Directory. You can start with Tip Sheet 1. Take action! Health complaints and feedback in Canberra by hitting the download button on the right.Take action! Contact Directory for Complaints and Feedback
Published: 2022 Local
Updated January 2024. The Directory lists contact details for the organisations that can help you with a complaint or a problem in health care and the complaints and feedback processes of most hospitals and larger health services in the ACT.ACT Health: Patient Information from Gastroenterology Unit
Published: 2015 Local
In preparation for this feedback we circulated these documents to our members who have had a recent experience with gastroenterology, have an interest in this area or have an interest in health literacy and patient information. The feedback provided is the collated responses to each document. We would like to…ACT Health: Review of Elective Surgery Access Patient Information
Published: 2015 Local
HCCA understands that improving elective surgery access is a very difficult task, but one that is of great importance for consumers. We consider that the consumer’s right to access, safety, communication and participation to be extremely relevant when addressing the issue of elective surgery.ACT Health: Greater Flexibility in Prescribing Controlled Medicines
Published: 2015 Local
We are broadly supportive of the proposed items for discussion, however we feel the discussion paper is quite vague and it is difficult to get a sense of what the new draft standards will look like and how closely they will resemble the draft Controlled Medicine Prescribing Standards that were…ACT Health: ACT Alcohol Tobacco & Other Drug Strategy
Published: 2015 Local
The Health Care Consumers’ Association welcomes the opportunity to provide feedback on the ACT Alcohol, Tobacco and Other Drug Strategy 2016-20. We recognise the importance of this strategy for health consumers and the ACT community.ACT Health: Feedback on Draft Restraint of a Person Policies
Published: 2016 Local
HCCA provided input on this policy in 2014 and are happy to see that some changes have been made in response to our feedback, including references to the National Safety and Quality Standards 2012, and notably details around the auditing and reporting of restraint processes, including RiskMan data seem to…ACT Health: Feedback on the Consent & Treatment Policy
Published: 2016 Local
Overall there is support for the amalgamation of policies relating to informed consent and consent to treatment. There were particularly strong comments around the need to strengthen the consumer focus in the policy. There was concern that the policy did not adequately interpret the changes to legislation.ACT Government: Concessions Review Consultation
Published: 2016 Local
HCCA recognises the ACT context of current fiscal pressures and budget constraint in reviewing expenditure on concessions in the region, however we urge you to continue to look at these concessions through a lens of social inclusion, equity and equality. We are supportive of a streamlined approach to concessions in…ACT Health: Electrical Safety Policy & Procedure
Published: 2016 Local
HCCA welcomes the opportunity to provide input into the ACT Health Electrical Safety Policy and Procedure for Safety with using Electrical Equipment and Power Cords – General.