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Review: Urgent After-Hours Primary Care Services Funded through the MBS

Published: 2017 National

HCCA would like to emphasise that consumers do not choose and attribute the Medicare item number to a service. However, consumers’ needs and preferences should be considered in making any changes to the system. Without sufficiently understanding consumer need for health care after-hours, it is difficult to say whether restricting…

Senate Inquiry into Chronic Disease

Published: 2015 National

HCCA made this submission to the Senate's Standing Committee on Health on Chronic Disease Prevention and Management in Primary Health Care. HCCA sees an enhanced focus on primary health care within the community as cost effective and a way to reduce spending in tertiary care. Primary health care, health promotion…

Financial & Tax Practices of For-Profit Aged Care Providers

Published: 2018 National

As a result of takeover activity during the past decade, a small number of major private providers are now responsible for the accommodation of tens of thousands of aged care residents, and the stewardship of billions of dollars of refundable accommodation payments.

ACQSHC: Consultation on Patient Safety & Quality Improvement in Primary Care

Published: 2017 National

There is no doubt that the quality and safety of health services is important to consumers, HCCA members and the broader community. Consumers are keen to partner with health services to help ensure good communication, shared decision making, coordination of services, and to reduce the incidence of preventable patient harm…

Ahpra: Good Medical Practice: A Code of Conduct for Doctors in Australia

Published: 2018 National

The Code of Conduct is an important document for consumers as it sets out what consumers and carers can expect from doctors. We regularly refer to the Code and promote it with consumers in information sessions.


Review of HealthPathways – Patient Information

Published: 2017 Local

This report reviews the patient information provided in the clinical pathways on HealthPathways, an online tool for primary health teams. Published September 2017.

Factsheet: Getting the Most out of Your Telehealth Appointment

Published: 2022 Local

Our factsheet contains tips and links to help you get the most out of your next telehealth appointment.


Consumer experience and expectations of after-hours primary care in the ACT

Published: 2018 Local

This study aimed to understand why consumers use after-hours services, what care they receive and how satisfied they are with that care. Published April 2018.

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