Take Action! Health Complaints and Feedback in the ACT Guide
Published: 2024 Local
Updated January 2024. This guide to health care complaints is made up of 6 Tip Sheets and a Directory. You can start with Tip Sheet 1. Take action! Health complaints and feedback in Canberra by hitting the download button on the right.Take action! Contact Directory for Complaints and Feedback
Published: 2022 Local
Updated January 2024. The Directory lists contact details for the organisations that can help you with a complaint or a problem in health care and the complaints and feedback processes of most hospitals and larger health services in the ACT.ACT Health: Patient Information from Gastroenterology Unit
Published: 2015 Local
In preparation for this feedback we circulated these documents to our members who have had a recent experience with gastroenterology, have an interest in this area or have an interest in health literacy and patient information. The feedback provided is the collated responses to each document. We would like to…ACT Health: Review of Elective Surgery Access Patient Information
Published: 2015 Local
HCCA understands that improving elective surgery access is a very difficult task, but one that is of great importance for consumers. We consider that the consumer’s right to access, safety, communication and participation to be extremely relevant when addressing the issue of elective surgery.ACSQHC: Charter of Health Care Rights 2019
Published: 2019 National
HCCA’s consultation on the revised Australian Charter of Healthcare Rights clearly indicated that articulating healthcare rights is important to consumers. We believe that the overarching right to health care is the right for consumers to high quality care.TGA: Increased Online Access to Ingredient Information
Published: 2019 National
Consumers will benefit from increased transparency of information on non-active ingredients currently included in therapeutic goods marketed in Australia. Access to information, such as ingredient information about medicines and other therapeutic goods, is part of the Australian Charter of Healthcare Rights (2nd Edition).Review of HealthPathways – Patient Information
Published: 2017 Local
This report reviews the patient information provided in the clinical pathways on HealthPathways, an online tool for primary health teams. Published September 2017.Factsheet: Trusted Health Websites
Published: 2022
Our factsheet provides some tips on finding quality health information online and some trusted health websites for consumers.Factsheet: Giving Good Directions in Health Services
Published: 2022
This resource helps staff provide useful directions for consumers to navigate health facilities.Factsheet: Getting the Most out of Your Telehealth Appointment
Published: 2022 Local
Our factsheet contains tips and links to help you get the most out of your next telehealth appointment.