Advice Paper – Consumer centred Design for Short to Medium Stay Residential Facilities August 2026
Published: 2025
This paper provides practical advice on consumer-centred design principles and applications for short to medium stay residential health facilities.Advice Paper – Community Health Centre Design August 2026
Published: 2026
This paper provides advice on practical design principles and features which support people seeking health care in (non-inpatient) community health facilities in the ACT.HCCA Design Advice Paper – Northside Hospital August 2025
Published: 2025
The purpose of this paper is to provide a baseline of practical design principles and features applicable to consumer-facing spaces, for consideration in the design of the Northside Hospital.HCCA Advice – North Canberra Hospital Emergency Department Improvements
Published: 2024
HCCA Advice: North Canberra Hospital Emergency Department Improvements discusses improvements that can be made to the current ED at NCH.HCCA Advice – Coombs Health Centre Paediatric Expansion
Published: 2024
HCCA Advice: This submission discusses consumer perspectives on the proposed paediatric expansion of the Coombs Community Health Centre.Appendix 7 CHEP Requirements for Family and Carer Spaces
Published: 2025
This paper was informed by the views and experiences of healthcare consumers, including family members and carers, and members of the SPIRE Consumer Reference Group to outline the important requirements in family and carer spaces.HCCA CSB Consumer Focus Groups Report
Published: 2025
This document provides recommendations from focus groups to improve different areas of the Critical Services Building at The Canberra Hospital.HICRG Advice Paper: Consumer Journey Mapping
Published: 2025
HICRG Advice Paper: This paper discusses changes that can be made to improve the consumer journey through healthcare facilities.HICRG Advice Paper: All Gender Facilities
Published: 2025
HICRG Advice Paper: This paper discusses All Gender toilets and how to make public toilets inclusive to all.First Impressions Project 2024
Published: 2025 Local
The First Impressions Assessment is a 2024 project led by the Health Care Consumers’ Association (HCCA) in partnership with Canberra Health Services (CHS) to evaluate and improve consumer wayfinding experiences at CHS facilities.