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First Impressions Project 2024
Published: 2025
The First Impressions Assessment is a 2024 project led by the Health Care Consumers’ Association (HCCA) in partnership with Canberra Health Services (CHS) to evaluate and improve consumer wayfinding experiences at CHS facilities.
Thank you to all the project participants who shared their experiences and ideas with us for this report.
Use the ‘Download Document’ button to read the full report.