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CHS: Review of Volunteer Services Policy

Published: 2021 Local

Volunteers play an important role in our health system, including in our hospitals. Given this valuable role, it is vital to have a CHS policy supporting consumers and staff in volunteering. Consumers told us that it was great to see that induction of volunteers, working with vulnerable people, along with…

CHS: Review of Clinical Incident Management Policy & Procedure

Published: 2021 Local

We shared the CHS Clinical Incident Management Policy and Procedure documents with our members through HCCA’s Quality and Safety Consumer Reference Group (QSCRG), and our Health Policy and Research Advisory Committee (HPRAC). Both these groups have a keen interest in this important area of health care. We have drawn on…

ACT Health: Storage of S8 (Controlled) Medication in Residential Care Facilities

Published: 2021 Local

We know that it is important for consumers in residential care facilities to have access to controlled medicines for emergency administration. Controlled medicines are frequently used in residential care facilities to treat moderate to severe, acute or chronic pain.

ACT Health: Draft ACT Public Health Data Strategy

Published: 2021 Local

We know that when used appropriately, high quality data can identify gaps, highlight areas of safety concern and service gaps and indicate areas in need of further investment. This strategy is a step towards achieving this, however we suggest a few areas that need further consideration.

Review of HealthPathways – Patient Information

Published: 2017 Local

This report reviews the patient information provided in the clinical pathways on HealthPathways, an online tool for primary health teams. Published September 2017.

Factsheet: Getting the Most out of Your Telehealth Appointment

Published: 2022 Local

Our factsheet contains tips and links to help you get the most out of your next telehealth appointment.

Factsheet: Stretching Your Health Dollar

Published: 2023 Local

Our factsheet contains useful information and links on how to stretch your health dollar in the ACT.


Consumer and Community Participation Framework

Published: 2022 Local

This is HCCA's Consumer and Community Participation Framework, which sets out our approach to consumer and community participation.

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