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First Impressions Project 2024

Published: 2025 Local

The First Impressions Assessment is a 2024 project led by the Health Care Consumers’ Association (HCCA) in partnership with Canberra Health Services (CHS) to evaluate and improve consumer wayfinding experiences at CHS facilities.





HCCA Submission to the Inquiry into Raising Children in the ACT

Published: 2024 Local

HCCA has drawn on the knowledge and experiences of our members and community. We received feedback on access to, and experience of, health services supporting children and their families in the Canberra region. The priority for consumers is safe, high-quality health care that is accessible in a timely way and…

Submission to ACT Government’s 2025-26 Budget

Published: 2025 Local

HCCA wants to see the 2025-26 ACT Budget address priorities in three key domains of health: improving consumer access to specific support and health services, improving the integration of care within the health system. Support for the community sector to meet demand for services. Supporting information and detail of HCCA’s…

Experiences of Older Adults with Dementia and Behavioural and Psychological Symptoms of Dementia (BPSD): Understanding Healthcare Access in Residential Settings

Published: 2024 Local

Meeting the healthcare needs of people with dementia experiencing behavioural and psychological symptoms of dementia is challenging. This report explores how people with dementia living in residential aged care accessed healthcare and their experiences of care during hospital presentations and admissions. This report also investigates the experiences of family carers…

ACT Multicultural Primary Care Needs Assessment

Published: 2024 Local

HCCA in partnership with Multicultural Hub Canberra was contracted by Capital Health Network (CHN) to engage with multicultural communities and understand the challenges multicultural communities in the ACT face when accessing primary health services. By engaging directly with members of the multicultural community, this report aimed to uncover specific barriers…

Resource List: Advance Care Planning

Published: 2024 Local

This is our most up-to-date resource list on Advance Care Planning.

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