Resources

Factsheet: Writing Clear Health Information

Published: 2024 Health Literacy/Patient Information

This factsheet includes key steps and tips to make written information clear for consumers. Clearly written health information makes it easy to, find the information we need, understand how it applies to our situation and put it into action. These tips can be used by anyone who is writing about…

How can workers be inclusive

Published: 2023 Inclusive Health Care

This factsheet aims to support all health professionals in the ACT to better integrate inclusive practices into their work. It encourages professionals to consider the diversity of health care consumers, as well as the ability of consumers to identify issues and improve the health care system.

How can services be inclusive

Published: 2023 Inclusive Health Care

This factsheet aims to support health care services in the ACT to better integrate inclusive practices into their workplace culture, environment, and policies. It encourages services to consider the diversity of health care consumers, as well as the ability of consumers to identify issues and improve the health care system.

Introduction to Intersectionality

Published: 2023 Inclusive Health Care

This factsheet aims to provide a brief introduction to 'intersectionality' in health care.

Inclusive Health Care: Glossary

Published: 2023 Inclusive Health Care

This glossary is a list of key words and resources that may be useful when providing health care for consumers in the ACT.

Inclusive Health Care: Communication Tips

Published: 2023 Inclusive Health Care

This factsheet aims to provide health care services and workers with an understanding of inclusive communication. It provides some key tips and resources to help improve inclusive language and communication in health care.

Chart: HCCA Representative Endorsement Process

Published: 2022

This diagram outlines the way HCCA endorses consumer representatives for committees.

Committee Inductions: What does a consumer representative need to know?

Published: 2022

This handout gives an overview of what should be included when inducting a new consumer representative on to a committee.

Factsheet: Giving Good Directions in Health Services

Published: 2022 Health Literacy/Patient Information

This resource helps staff provide useful directions for consumers to navigate health facilities.