Health Care Consumers’ Association (HCCA) is the peak health consumer organisation in the ACT. We work to improve the quality and safety of health services and advocate for health equity for people living in the Canberra region.
We provide a voice for consumers on health issues and provide opportunities for consumers to participate in all levels of health service planning, policy development and decision making.
HCCA involves consumers through:
- consumer representation
- consultations and community forums
- training in health rights and navigating the health system
- information sessions about health services
- advocating for issues of concern to consumers
We recognise that good health is critical for good quality of life. As a health promotion organisation, our work is based on the social determinants of health. We advocate for policies that promote equal opportunities and resources so that everyone can achieve their fullest health potential.
We work closely with our members, local communities, the ACT Government, service providers, media and non-government and voluntary organisations to improve the quality and safety of health services.
The Health Care Consumers’ Association is a health promotion charity, registered with the Australian Charities and Not-for-profits Commission.
Our History
Health Care Consumers’ Association has been a voice for health care consumers in the ACT on local health issues since 1978. We work to create opportunities for consumers to help improve the health system by participating in health policy development, service planning and decision making.
In 2018, to celebrate our 40th anniversary, we worked with Robyn Clough to produce a book called “Making Noise: 40 Years of consumer health advocacy in the ACT”. The book explores the history and development of consumer advocacy in the ACT and the impact that HCCA has had on improving the accessibility, safety and quality of health services for the Canberra region.