Queue Management and Electronic Wayfinding Project User Group


The Queue Management & Electronic Way Finding Project is aimed at developing and implementing a functional, useable queue management and electronic wayfinding system for ACT Health facilities.

The Queue Management and Electronic Wayfinding Project User Group will provide advice and recommendations on project design and implementation. User group members may be involved in testing the useability of systems. This opportunity would suit someone familiar with outpatient services, and who has an interest in ensuring that queueing and wayfinding technology is functional, user friendly and meets consumer’s needs. This committee will meet monthly, with the first meeting intended for August 2018. Meetings will be held at the Canberra Hospital.




Canberra Region Cancer Centre multidisciplinary project on sexuality, intimacy and cancer


This is a multidisciplinary project between the Oncology Psychosocial team and the Oncology Nurse Care Specialists at the Canberra Region Cancer Centre.  The aims of the project are:

  1. To develop a multidisciplinary approach addressing the effects of cancer and its treatment on the sexual health of individuals and their partners
  2. To identify consumer’s needs and preferences for addressing sexual health concerns following diagnosis and treatment
  3. To develop clear referral pathways for information resources and treatment interventions
  4. To develop resources and training capacity to address sexual health as part of oncology treatment

This opportunity would suit someone with cancer experience either as patient or as a partner of someone with cancer, bearing in mind that you will be informed by your own experience but will not be required to share it unless you choose to. The multidisciplinary project includes clinicians, specialist nursers, a psychologist, a social worker and a consumer.

Committee meetings are held every 6 weeks, and run for 2 hours. Currently these meetings are held on Tuesday afternoons, but depend on group availability. It is possible that the meetings will be held monthly as the project develops.




 Canberra Hospital and Health Services Policy Committee

This is a high level policy committee which assesses all clinical policy documents from Canberra Hospital and Health Services. It is made up of Doctors, Nurses, Allied Health and Administrative Personnel from across Canberra Hospital and Health Services.

The committee meets on the 3rd Wednesday of each month with all meetings held at The Canberra Hospital from 1 – 3 pm. Papers are sent out to the committee 9 days prior to the meeting and members get 5 working days to review any submission assigned to them. The consumer representative on this committee can choose which submissions are most important for them to review from a consumer perspective. Therefore, a broad perspective, good community networks and a good understanding of consumer issues are important skills for the consumer representative on this committee. It will suit a consumer representative who has some experience reviewing policy documents, and who has time and capacity for reading 1-2 submissions before each meeting.



Project to improve information provision to consumers and carers experiencing chemotherapy at The Canberra Hospital


Consumers and carers experiencing chemotherapy at the Canberra Hospital have expressed interest in a standardised information/education package which includes  online access. Currently information is provided through many loose papers and pamphlets. The proposed package would streamline the process for consumers and carers and reinforce the education provided by allowing them to reflect on it in their own time, and after discharge home.

The project is one component of a broader quality improvement (QI) process that focuses on streamlining chemotherapy training and education for ACT Health staff, consumers and their carers at the Canberra Hospital Health Service. This project aim to improve staff and consumer satisfaction with the quality and format of education provision, and increase consumer and carer retention of essential information. It is anticipated that this will contribute to improved consumer outcomes.

The steering committee for this project seeks a consumer representative to contribute to this work. This project would suit a consumer representative who has some knowledge of cancer services and processes, and an interest in health literacy.



If you would like to apply for any of the above Committee opportunites, please click here!


If you would like to apply for any of the above Conference Sponsorship opportunites, please click here!





HCCA provides training for people interested in becoming consumer representatives. The training is free and conducted in a relaxed atmosphere. People share their views and experiences of health services in the ACT, and learn about consumer participation and how it benefits the health system. Participants meet experienced consumer representatives and hear about the consumer representative role first hand. 


Consumer representative training covers the following modules: 


• What is consumer participation?

• What are consumer perspectives? 

• Navigating our health system 

• The importance of health literacy

• How to keep ourselves safe in our health system


If you would like more information about the training or to register your interest contact the office on 6230 7800.



What do participants say about our training?


"The training is not only useful for those hoping to become a consumer representaitve, but it would also be useful for anyone who needs to navigate the ACT Health system ." 


"A great introduction into the health system and how we can effect change."


"Training assisted my own needs to health care [and] provided what I need to assist the community in regards to health issues." 





Step 1: Fill in a Membership Application Form.  Each person applying for membership must fill out the membership application form and sign the declaration that they agree to accept and fully support the Aims and Objectives of the Association.


Step 2: Your application will be considered by the Executive Committee (EC) at the first meeting after receiving your application.  If you agree to accept and fully support the Aims and Objectives of the Association and have applied in accordance with the application process, your application is likely to be accepted.


Step 3: If your application is accepted, you will be sent a letter of confirmation from HCCA.  If the EC decides that an applicant is not suitable to become a HCCA member, the Executive Director will send a letter to that applicant outlining why the EC has decided not to accept their membership application. The membership fee and any donation received will be returned to the applicant.


Renewal of Membership

The membership period is three years. Renewal of membership is due on 1 July in the year of expiry.  All members should renew their membership at the end of the three year membership term.


Where any member fails to renew by September 30 in the year the membership expires, their membership will lapse and will not be reinstated until the fee is paid. If a membership has lapsed for more than a calendar year they will be required to reapply for membership.


If you would like to become a member or renew your membership, please fill in the appropriate form below and return it to HCCA with your payment.



ACT Health recognises that consumer representatives should not be left out of pocket from their consumer representative work. All ACT Health committees provide reimbursement for expenses. The current rate of reimbursement is $75.00 per two hour meeting, and a pro-rata rate for meetings longer than two hours. This payment is intended to cover any costs incurred as a result of consumer representative work, such as petrol, parking, printing meeting papers and childcare. Most but not all other non-government health service committees have a similar rate of reimbursement.


The ACT Health Consumer, Carer and Community Representative Reimbursement Policy can be found on their website. Our CRP team liaise with the committee Chairs to ensure consumer representatives receive reimbursement. 


As of August 2013, the ACT Health Consumer, Carer and Community Representative Policy has changed.  The latest policy can be downloaded below.




HCCA encourages individuals and organisations who share its aims, objectives and values to become members of HCCA. We recognise that having a strong, engaged and diverse membership very important to effective consumer involvement in health decision making.


HCCA offers membership to both individuals and organisations which benefit them in a variety of ways including:

  • eligibility to be endorsed as a consumer representative
  • access to training and support as a consumer representative
  • invitations to events, including training and workshops
  • attendance and voting rights at the AGM
  • invitation to policy briefings


Our Membership Policy was endorsed by the Executive Committee in June 2015 and can be downloaded below.


HCCA Membership Policy.pdf
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HCCA is a membership organisation. The Executive Committee sets the strategic direction of the organisation and is made up of members elected by the membership.