Privacy and Confidentiality Policy



HCCA is committed to handling the personal information of our members, consumer representatives, staff, volunteers or members of the public with openness, transparency and accountability. HCCA respects the right of privacy and protects personal information of any individual making contact with the organisation for any purpose. HCCA has a Privacy and Confidentiality Policy. This policy has been based on the Privacy Amendment (Enhancing Privacy Protection) Act 2012. It outlines how HCCA manages the personal information of staff, volunteers, members and consumer representatives and members of the public. It also describes the type of personal information held, for what purposes, and how that information is collected, held, used and disclosed.


HCCA Code of Conduct


HCCA has a Code of Conduct that applies to all members, consumer representatives and volunteers.


Members and Volunteers Code of Conduct


The Code of Conduct is focussed around three key areas:

  • Respect for people and the law
  • Professional and personal integrity
  • Privacy and confidentiality


Respect for people and the law


  • Treat people with respect for their different values, beliefs, cultures, religions and social and economic status.
  • Refrain from any act or statement which could be interpreted as bullying or harassment.
  • Value and acknowledge the contribution of others and engage co-operatively.


Professional and personal integrity


  • Be aware of and comply with the laws and policies that apply to a particular issue.
  • Question a direction or a policy if you believe it is unreasonable, unethical or unlawful.
  • Report any illegalities of which you become aware.
  • Act in a professional manner with honesty and integrity, avoiding conduct that would negatively impact the reputation of HCCA.
  • Declare any potential for conflict of interest, and stand aside when conflict of interest exists or is perceived to exist by others.
  • Act transparently and within your authority.
  • Be objective and unprejudiced in your approach, considering each case on its own merits.
  • Do not use your position to gain an advantage for yourself, family or friends.
  • Consider the broader impact of your decisions on your consumer relationships, the community and HCCA.


Privacy and confidentiality


  • At all times appropriate levels of privacy and confidentiality should be observed in verbal and written communication.
  • Maintain confidentiality of information communicated in a private context.
  • Asking consumer representatives to observe the confidentiality and privacy of information will not prevent participants from communicating with other community members on general principles and issues as they need. If the consumer representative is unsure it is important that they check and seek clarification from the chairperson of the committee that they are a part of.
  • Do not make statements to the media – HCCA has a delegated media spokesperson who is the only person authorised to makes public statements on behalf of the organisation.
  • The HCCA Privacy and Confidentiality applies.




Breaches of the Code of Conduct may result in a member or volunteer facing disciplinary actions, including removal from a committee/s or expulsion from the organisation.



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HCCA Complaints

HCCA aims to provide services of a high standard and quality, and which are consistent with its strategic directions, vision and mission.


HCCA acknowledges that its members, committee and reference groups members, consumer representatives, agencies and all people who have dealings with the organisation have the right to complain about HCCA, its policies and personnel; and to make suggestions about how services can improve. It also recognises the importance of privacy, confidentiality and fairness in dealing with any complaint.

Complaints are usually concerns that people have about services, the actions of staff, volunteers, members (including consumer representatives), committees and the policies of HCCA. Anybody who deals with HCCA can complain about any aspect of the organisation’s operation that he or she is not satisfied with, which may include:

  • treatment by staff and management;
  • quality of service;
  • time taken to respond to requests for service; and
  • decisions of HCCA committees.

To obtain the complete HCCA Complaints Procedure, please contact our office.

Blogger Tutorial

If you're interested in participating in HCCA's blog, please use the following instructions to create a account.


This video tutorial is provided by, and will explain, step-by-step, how to create your own Blogger account.



Follow other blogs

With the Blogger Following feature you can keep track of the blogs you follow via your Reading List on the Blogger dashboard. There are several ways to become a follower of a blog. One of the easiest ways is to visit a blog that has added the 'Following' widget, ad then follow these steps:

  1. Click the FOLLOW THIS BLOG link under the 'Followers' widget.

    following blogs

  2. You'll then see a pop-up window with the options to either follow publicly or anonymously.

  3. settings for following blogs

  4. Select how you'd like to follow the blog, then click the orange FOLLOW button. You're now a follower of the blog! If you chose to follow the blog publicly, your profile picture will be displayed on the blog with a link to your Blogger profile.

  6. When you become a follower of a blog, the blog will also be added to your Reading List on your Blogger dashboard. Additionally, you can become a follower of any blog or URL (even if the blog doesn't have the 'Followers' widget) by adding the blog to your Reading List on the dashboard.