We have an energetic and committed team at HCCA who work to support our members and consumer representatives and ensure that there is a strong consumer voice in the planning, delivery, review and monitoring of health services in the ACT.

 

 

Darlene Cox

Executive Director

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Twitter: @darlenecox 

 

 

 

Darlene has been involved in the consumer movement since the late 1990s. She is an eminent advocate for health consumers with an excellent knowledge of the health system, both locally and nationally. Darlene has a strong, practical understanding of community engagement principles. She has been the Executive Director of Health Care Consumers’ Association Incorporated since 2008. She is a board member of the Australia Council of Social Services. She is also a member of the Australian Health Practitioner Regulation Agency (APHRA) Community Reference Group and the Choosing Wisely Advisory Group.

 

 


 Khalia Lee

 Administration Assistant

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 Khalia started working for HCCA in Febuary 2014 as the Administration Assistant after graduating Year 12 in 2013. Khalia's role as Administration Assistant involves answering the phone, maintaining the administration email address and assisting other staff with their work where possible. Khalia is currently studying a Bachelor of Commerce and Asian Studies at the Australian National University.

 


Molly Wilkinson

Administration Officer

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Molly started working at HCCA in February 2017 as an Administration Officer. She is replacing Sandra Avila, Officer Manager, while she is on leave. Molly graduated with a Bachelor of Asia-Pacific Studies from the ANU in July 2016 and speaks Mandarin and some Indonesian. She has held various roles including entry level administrator, ESL teacher, bartender and waitress. She is eager to enter the community services sector and learn about the work HCCA does in the ACT and surrounding regions.

 


Kathryn Dwan

Manager, Policy and Research

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Kathryn is a sociologist whose study and work have always addressed health and social justice, so she is thrilled to have recently joined HCCA. Her research has centred on the primary health care system, and she would like to see health policy and services better reflect the views of consumers and the available evidence. Kathryn is particularly proud of helping to develop Living Well with Metastatic Breast Cancer: The Palliative Care Toolkit while working with Palliative Care Australia and Breast Cancer Network Australia in 2016.

 


 

Sally Deacon 

Manager, Consumer and Community Participation

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Sally has experience in delivering national, regional and local level health care improvement programs in the UK and Australia with a focus on Quality & Safety. As part of these programs she has worked in partnership with consumer advocacy groups. She has particular interests in shared decision making and improving the transparency of health care providers through effective use of data.

 


Kate Gorman 

Coordinator, Consumer Representatives Program

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Kate started working at HCCA in February 2015 as a Project Officer on the Consumer Representatives Program. Health, and the way we experience health care, is an interest which has developed in recent years as she has supported family members needing treatment and care. Since completing consumer representatives training in 2015, Kate has brought her experiences as a parent to committees relating to children’s health. She is greatly enjoying learning about advocacy and the role of consumer representatives in improving health care.

  


Kathryn Briant

Policy Officer 

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Kathryn has wide-ranging experience in the health sector including pharmaceutical policy and medication safety, having previously worked with the Department of Health and Ageing, as well as Divisions of General Practice. She has particular interests in the Quality Use of Medicines and consumer participation in health care. Kathryn has a Bachelor of Arts (Policy Studies) and a Graduate Certificate in Public Health, both from the University of NSW. She has been working with HCCA since 2012. She enjoys consulting with members on policy issues, writing submissions and being part of the Policy and Research Team. 

   


Sarah Spiller

Policy Officer

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Sarah Spiller

 

Sarah has worked at HCCA since March 2016, in the policy team. She has worked for not-for-profit organisations in policy, research, communications and administrative roles; and holds a PhD in Sociology from the ANU. Most recently she worked at the Consumers’ Health Forum of Australia. As a parent of a young child Sarah has a new appreciation of how important accessible, affordable, safe and high quality health services are to each of us. Sarah is looking forward to working with HCCA and its members.

 


 Yelin Hung 

Multicultural Liaison Officer

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Yelin is fluent in Spanish and English and moved to Australia in 1997.  She has a Bachelor of Community Education with a major in Community Development from the University of Canberra. Currently, Yelin is the Multicultural Liaison Officer at the Health Care Consumers’ Association of the ACT (HCCA). Yelin has been working at HCCA since 2011, initially in an administrative capacity. In her role as Multicultural Liaison Officer, Yelin fosters networks with multicultural community organisations and diverse communities from culturally and linguistically diverse backgrounds.  Yelin brings her personal experience and knowledge to enrich her work with the multicultural community sector, including her interest in supporting disadvantaged communities and her own understanding of being a migrant to Australia.

 


Claudia Cresswell

Health Promotions Officer

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Claudia has extensive experience in health promotion and community development, having worked for a number of territory, state and national agencies in Canberra and Sydney, including the Consumer’s Health Forum, the Consumer’s Federation of Australia, BreastScreen ACT and HCCA many moons ago. She has recently returned to Canberra and is keen to get back into the sector and advance health literacy among consumers. She also brings rich personal experience in being a carer, parent and living well with chronic conditions.

 


Christine Bowman

Advance Care Planning Coordinator

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Christine Bowman

 

Christine joined HCCA in Jan 2015 as Coordinator of the Advance Care Planning Program 'A Conversation for Everyone.' Christine comes from a community sector background having worked across the lifespan in many and varied roles including Case Management, Training and Life Coaching.  She has a deep commitment to social justice, inclusion and savouring the many ridiculous moments in life.

 


 Sandra Avila 

Office Manager (on leave, returning September 2017)

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 Sandra Avila

Sandra joined HCCA in August 2012 as Administration Officer.  Sandra is responsible for managing HCCA’s membership, office administration duties, secretariat to the HCCA Executive Committee.  Sandra has also worked in the Consumer Representatives Program. Sandra is fluent in Spanish. She has a bachelor of Business Administration and is currently doing a Masters in Management at the University of Canberra. Sandra enjoys working at HCCA and learning about the consumers’ health movement in Canberra and the region.