Welcome

Welcome to the Health Care Consumers' Association

  • Working with health services to achieve services that are responsive, respectful,
    accessible and affordable to all,
  • Encouraging direct consumer involvement in health decision making,
  • Lobbying and advocating on behalf of ACT health consumers.

There are a number of ways you can be involved:

  • By becoming a member,
  • By following developments through HCCA communications,
  • By participating in the HCCA program o f discussions on issues,
  • By representing consumers on health committees,
  • By providing feedback on issues facing health consumers,
  • By using HCCA facilities to get up-to-date information on health care interventions,
  • By participating in consumer representative training.

Visit our blog at http://hcca-act.blogspot.com

Visit healthdirect for 24-hour telephone health advice: http://www.healthdirect.org.au/

Constitution

 

The HCCA Constitution was updated in October 2015.

 

The current Constitution can be downloaded below.

 

HCCA Constitution 2015.pdf 376.15 KB 05/11/2015 02:52:52

HCCA Constitution 2015.doc 503.5 KB 05/11/2015 02:53:02

Executive Committee

Members of the Executive Committee at the 2016 Annual General Meeting.

 

 Executive Committee members 2016

L-R: Michelle Banfield, Louise Bannister, Shelley McInnis, Alan Thomas, Marcus Bogie, Indra Gajanayake, Sue Andrews
and Marion Reilly. Absent from this photo: Fiona Tito Wheatland.

 

 

President: Sue Andrews

 

Vice President: Michelle Banfield

 

Treasurer:  Indra Gajanayake

 

Members: Marcus Bogie, Marion Reilly, Fiona Tito Wheatland, Louise Bannister, Alan Thomas and Shelley McInnis 

 

 

Executive Committee Profile

 

 Sue Andrews

 President

Sue Andrews

 

Sue joined the HCCA Executive Committee in April 2012 and was re-elected President at the AGM in 2016. Sue has worked in different roles in the health field over many years and is committed to consumer centred health care. She began her working life as a Medical Technologist at the Royal Alexandra Hospital for Children in Sydney, then in Papua New Guinea and later in Canberra. After completing an honours degree in Science at the ANU in the 1980s, Sue joined ACT Health initially as a researcher for the Cervical Screening Pilot Program, then later in the 1990s as Women’s Health Advisor and also in other health and social policy areas. She has experience in the non-government sector, having worked for Family Planning Australia and ACT Shelter and has served on the boards of Sexual Health and Family Planning ACT, the Domestic Violence Crisis Service and the Women’s Centre for Health Matters, of which she is a life member. Sue has a PhD in Women’s Studies and maintains a strong interest in the social determinants of health, including gender. Sue chairs the HCCA Health Policy Steering Committee and the Quality and Safety Consumer Reference Group and is a consumer representative on The Canberra Hospital Clinical Ethics Committee, and the ACT Clinical Council.

 

Michelle Banfield

Vice President

Michelle Banfield

 

Michelle has been a member of HCCA since 2011 and joined the Executive Committee at the AGM in November 2012 and was re-elected Vice President at the 2016 AGM. Michelle is a consumer researcher in mental health and primary health care at the Australian National University. Originally a biological anthropologist exploring the behaviour and social systems of primates, Michelle moved into mental health research after serious mental illness derailed her grand plans and gave her a new focus. She has a PhD in epidemiology and population health, using participatory research methods to explore mental health consumers’ priorities for research on depression and bipolar disorder in Australia. Her current work is focused on mental health services and policy, using a flexible model of research involvement to include consumers and other stakeholders in the research process and ensure their perspectives are central. She is the Head of ACACIA: The ACT Consumer and Carer Mental Health Research Unit.

 

Indra Gajanayake

Treasurer

 Indra Gajanayake   compressed

Indra joined HCCA in 2009 and become a member of the Executive Committee in October 2015. Indra was elected Treasurer at the 2016 AGM. Currently, she is the Consumer Lead in ACT Health's Falls Standard Group and is a consumer representative on a number of ACT Health committees. Indra has extensive experience in health policy, performance monitoring, information development and reporting in Australia, and in population research in Sri Lanka.  She has a Master's Degree in Medical Science (Clinical Epidemiology) and a PhD in Demography. A past President of the Public Health Association of Australia (PHAA) ACT Branch, Indra is also a member of the Australasian Epidemiological Association.  She has a strong interest in the safety and quality of health care people receive in hospital and in the community.

 

Fiona Tito Wheatland

Member 

 Fiona Tito Wheatland

 

Fiona joined the Executive Committee in 2015, having served in the 1990s in a number of positions, including as President of HCCA.  She has had extensive experience as a consumer advocate and consumer representative in various parts of health care. She has worked on patient safety issues in particular for more than 20 years – first as Chair of the Professional Indemnity Review, and then later on committees at the local hospital, Territory and National level. She has served as a consumer representative on the Policy Review Committee of Mental Health ACT, as Principal Health Advisor to ACOSS, as inaugural Chair of Health Policy in the ACT Council of Social Services and as Chair of the ACT Community Health Rights Advisory Council.

She is completing her PhD looking at the Doctor Identity and its impact on patient safety. Fiona is currently a community representative on the Canberra Regional Medical Education Council, an HCCA representative on the Australian Council of Healthcare Standards (ACHS), a community representative on the Australian Pharmacy Council and member of the Progress Reports Working Group of the Australian Medical Council. Fiona is also a member of the HCCA Health Policy Steering Committee.

 

Marcus Bogie

Member

 Marcus Bogie

 

Marcus Bogie is the Senior Client Services Coordinator at the AIDS Action Council of the ACT. Marcus has worked for the Council for the past 14 years in various roles and has a thorough understanding of the needs of people accessing health services. Having lived with HIV for over 20 years, Marcus has first-hand experience in navigating the health system and is conscious of the needs of people receiving timely and accurate information. He is the coordinator of the Blood Bourne Virus Counsellors Network and represents the Council on various committees in advancing its cause . Marcus is passionate about equal access and believes stigma and discrimination around any issue is intolerable. He strongly believes in assisting people to be empowered to advocate for themselves and if not, have someone skilled to advocate on their behalf. 

 

 

 

Marion Reilly

Member

Marion Reilly

 

Marion joined the HCCA in 1997 and was a member of Executive Committee from 1998 to 2012. As well as working with the Executive Committee Marion has worked on the Consumer Representative Program and she chaired the Consumer Representatives Committee until 2011. Marion also participated in various committees with the Department of Health. This has included the ACT Medical and Dentist Advisory Committee, ACT Redevelopment Committee and she currently sits on the ACT Equipment Scheme Advisory Committee. Marion also was a member in the first Ministerial Advisory Committee for Ageing from 2009 until 2011. She is a Life Member of the YWCA where she was a member of the Board until 2009. She is a member of the COTA and ACT Shelter. Her main interest in health is where the 'patient' is the central decision maker. Also she is interested in people living with disabilities.

 

Louise Bannister

Member

Lou Bannister

 

Lou is passionate about women’s health and wellbeing, disability rights and advocacy. Lou joined HCCA in 1999 and started her consumer representative role in 2001 as a member of a disability Task Group for ACT Health’s Breast Screen and Cervical Screening Programs. This experience led to her being appointed to the ACT Cervical Screening Advisory Program, where she served for 10 years, including 5 years as the Committee’s Chair. Lou has worked on many Community Health committees over the years, including the Clinical Review Committee, and was also a rep on the HIP Project Control Group. She is currently on the Quality and Safety Committee for Rehabilitation and Community Care (RACC).

Lou served for 7 years on the ACT Board of the Physiotherapist Board of Australia, to help oversee the Board’s transition to a National body. She has previously served on HCCA’s Executive Committee from 2003-2006 and was part of the Consumer Representative Training Team from 2008-2012. As well as being involved with HCCA, Lou is also an active member of Women With Disabilities ACT. In 2012, she was awarded the Chief Minister’s Inclusion Award, for Inclusion by an Individual, in recognition of her work in the disability community.

 

Alan Thomas

Member

Alan Thomas 

 

Alan has been a member of HCCA for over 10 years and have served on a variety of ACT Health Committees. The most recent include the Program Control Groups for the Health Infrastructure Program (HIP) for both the Canberra Hospital and the Calvary Hospital. He is presently a member of HCCA’s Consumer Representative Program Steering Committee and the ACT Health’s Medical and Dental Appointments Advisory Committee. 

Alan has a Ph D in Analytical Chemistry and worked for 5 years as a pharmaceutical chemist with the Commonwealth Health Department. He believes HCCA is making a significant contribution to health care in the ACT, and that in general there is a good working relationship with ACT Health. He would be keen to ensure this continues. He is interested in a discussion at the Executive Committee level in the first instance on whether HCCA should take a more advocacy role, particularly for the management of patients in hospital, and if so how that could be achieved.

 

Shelley McInnis

Member

 Shelley McInnis

 

Shelley joined the HCCA towards the end of 2013, after a lengthy career in health education. She has worked as a researcher into cardiovascular disease, as a lecturer in health promotion program planning and evaluation, a social policy advisor, and a manager and evaluator of health projects in several developing countries of Asia and the Middle East. She has also, as an inquiry secretary for a number of federal parliamentary committees, crafted reports on subjects such as the social costs of drug abuse. After her retirement from full-time work in 2006 she worked as a mediator with Canberra’s Conflict Resolution Service, and spent a substantial amount of time caring for terminally-ill family members. In her work as a consumer representative, she is especially passionate about the care of the elderly. She has an arts degree in political science, an applied science degree in health education, and masters degrees in education and international development. She loves films, swimming, babysitting her grand-niece, and reviewing non-fiction for the Newtown Review of Books.

Annual Report

 Current Annual Report

 

HCCA Annual Report 2015-16 3.96 MB 05/10/2016 05:19:52

 

Previous Annual Reports

 

2011-2012
2010-2011
2009-2010
2008-2009
2007-2008
2006-2007
2014-2015 3.73 MB 05/10/2016 05:16:29
2013-2014 3.68 MB 15/10/2015 04:43:42
2012-2013 1.91 MB 30/10/2014 00:11:15

Staff

We have an energetic and committed team at HCCA who work to support our members and consumer representatives and ensure that there is a strong consumer voice in the planning, delivery, review and monitoring of health services in the ACT.

 

 

Darlene Cox

Executive Director

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Twitter: @darlenecox 

 

 

 

Darlene has been involved in the consumer movement since the late 1990s. She is an eminent advocate for health consumers with an excellent knowledge of the health system, both locally and nationally. Darlene has a strong, practical understanding of community engagement principles. She has been the Executive Director of Health Care Consumers’ Association Incorporated since 2008. She is a board member of the Australia Council of Social Services. She is also a member of the Australian Health Practitioner Regulation Agency (APHRA) Community Reference Group and the Choosing Wisely Advisory Group.

 

 


 Khalia Lee

 Administration Assistant

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 Khalia started working for HCCA in Febuary 2014 as the Administration Assistant after graduating Year 12 in 2013. Khalia's role as Administration Assistant involves answering the phone, maintaining the administration email address and assisting other staff with their work where possible. Khalia is currently studying a Bachelor of Commerce and Asian Studies at the Australian National University.

 


Molly Wilkinson

Administration Officer

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Molly started working at HCCA in February 2017 as an Administration Officer. She is replacing Sandra Avila, Officer Manager, while she is on leave. Molly graduated with a Bachelor of Asia-Pacific Studies from the ANU in July 2016 and speaks Mandarin and some Indonesian. She has held various roles including entry level administrator, ESL teacher, bartender and waitress. She is eager to enter the community services sector and learn about the work HCCA does in the ACT and surrounding regions.

 


Kathryn Dwan

Manager, Policy and Research

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Kathryn is a sociologist whose study and work have always addressed health and social justice, so she is thrilled to have recently joined HCCA. Her research has centred on the primary health care system, and she would like to see health policy and services better reflect the views of consumers and the available evidence. Kathryn is particularly proud of helping to develop Living Well with Metastatic Breast Cancer: The Palliative Care Toolkit while working with Palliative Care Australia and Breast Cancer Network Australia in 2016.

 


 

Sally Deacon 

Manager, Consumer and Community Participation

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Sally has experience in delivering national, regional and local level health care improvement programs in the UK and Australia with a focus on Quality & Safety. As part of these programs she has worked in partnership with consumer advocacy groups. She has particular interests in shared decision making and improving the transparency of health care providers through effective use of data.

 


Kate Gorman 

Coordinator, Consumer Representatives Program

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Kate started working at HCCA in February 2015 as a Project Officer on the Consumer Representatives Program. Health, and the way we experience health care, is an interest which has developed in recent years as she has supported family members needing treatment and care. Since completing consumer representatives training in 2015, Kate has brought her experiences as a parent to committees relating to children’s health. She is greatly enjoying learning about advocacy and the role of consumer representatives in improving health care.

  


Kathryn Briant

Policy Officer 

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Kathryn has wide-ranging experience in the health sector including pharmaceutical policy and medication safety, having previously worked with the Department of Health and Ageing, as well as Divisions of General Practice. She has particular interests in the Quality Use of Medicines and consumer participation in health care. Kathryn has a Bachelor of Arts (Policy Studies) and a Graduate Certificate in Public Health, both from the University of NSW. She has been working with HCCA since 2012 writing and editing Consumer Bites, and is excited to now also be involved with the Policy Program!

   


Sarah Spiller

Policy Officer

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Sarah Spiller

 

Sarah has worked at HCCA since March 2016, in the policy team. She has worked for not-for-profit organisations in policy, research, communications and administrative roles; and holds a PhD in Sociology from the ANU. Most recently she worked at the Consumers’ Health Forum of Australia. As a parent of a young child Sarah has a new appreciation of how important accessible, affordable, safe and high quality health services are to each of us. Sarah is looking forward to working with HCCA and its members.

 


 Yelin Hung 

Multicultural Liaison Officer

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Yelin is fluent in Spanish and English and moved to Australia in 1997.  She has a Bachelor of Community Education with a major in Community Development from the University of Canberra. Currently, Yelin is the Multicultural Liaison Officer at the Health Care Consumers’ Association of the ACT (HCCA). Yelin has been working at HCCA since 2011, initially in an administrative capacity. In her role as Multicultural Liaison Officer, Yelin fosters networks with multicultural community organisations and diverse communities from culturally and linguistically diverse backgrounds.  Yelin brings her personal experience and knowledge to enrich her work with the multicultural community sector, including her interest in supporting disadvantaged communities and her own understanding of being a migrant to Australia.

 


Claudia Cresswell

Health Promotions Officer

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Claudia has extensive experience in health promotion and community development, having worked for a number of territory, state and national agencies in Canberra and Sydney, including the Consumer’s Health Forum, the Consumer’s Federation of Australia, BreastScreen ACT and HCCA many moons ago. She has recently returned to Canberra and is keen to get back into the sector and advance health literacy among consumers. She also brings rich personal experience in being a carer, parent and living well with chronic conditions.

 


Christine Bowman

Advance Care Planning Coordinator

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Christine Bowman

 

Christine joined HCCA in Jan 2015 as Coordinator of the Advance Care Planning Program 'A Conversation for Everyone.' Christine comes from a community sector background having worked across the lifespan in many and varied roles including Case Management, Training and Life Coaching.  She has a deep commitment to social justice, inclusion and savouring the many ridiculous moments in life.

 


 Sandra Avila 

Office Manager (on leave, returning September 2017)

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 Sandra Avila

Sandra joined HCCA in August 2012 as Administration Officer.  Sandra is responsible for managing HCCA’s membership, office administration duties, secretariat to the HCCA Executive Committee.  Sandra has also worked in the Consumer Representatives Program. Sandra is fluent in Spanish. She has a bachelor of Business Administration and is currently doing a Masters in Management at the University of Canberra. Sandra enjoys working at HCCA and learning about the consumers’ health movement in Canberra and the region.

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