HCCA Strategic Plan 2014-2017

HCCA vision: Consumers in control of our own health


Our mission: better health outcomes through consumer empowerment


We value:

· Our members’ knowledge, experience and involvement

· Responsibility

· Integrity

· Collaboration

· Equity

· Participation and support

· Mutual respect

· Inclusiveness


The current strategic plan is being reviewed in 2017. We will be engaging our members in this process.


HCCA Strategic Plan 2014-2017 638.04 KB 23/05/2016 00:37:13

Professor Sharon Friel - Public Policy and Health Inequities


At the 2012 AGM, we were lucky enough to have a presentation from Sharon Friel, Professor of Health Equity at the National Centre for Epidemiology and Population Health at the ANU. Professor Friel's presentation, entitled "Public Policy and Health Inequities" can be viewed below. The slides are set to advance automatically, in sync with the audio of the presentation. You can advance the slides manually, but then the audio will be out of sync with the presentation.




If you would prefer to download the audio (58.4 MB) and PowerPoint presentation (8.89 MB) individually, please find the files below.


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AUDIO - Public Policy and Health Inequities - HCCA AGM Presentation by Sharon Friel, November 2012


HCCA Publications Archive





Conference Presentations

Conference Presentations



The Health Care Consumers’ Association (HCCA) is a health promotion organisation that provides a voice for consumers on local health issues and provides opportunities for health care consumers in the ACT to participate in all levels of health service planning, policy development and decision making. HCCA works to improve the quality and availability of health services, supports consumers to identify shared priorities about health, and represents these views to the ACT Government.


HCCA is the peak consumer organisation in the ACT and involves consumers through:

• consumer representation
• consultations
• training in health rights and navigating the health system
• community forums
• information sessions about health services
• advocating for issues of concern to consumers
• works for the improvement of quality and safety of health services

HCCA works with the ACT community to advocate for health and equity in health. We recognise that good health is critical for social and personal development and good quality of life. As a health promotion organisation, we work within a framework that is based on the social determinants of health, including economic, social, cultural, environmental and political factors. We advocate for policies that enhance equal opportunities and resources so that all people can achieve their fullest health potential.

We work closely with our members, local communities, the ACT Government, service providers, media and nongovernment and voluntary organisations to provide coordinated action in improving the quality and safety of health services.


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Image: HCCA Staff team group photo.