HCCA advocates for a consumer-centred health care system where

  • everyone has access to the information and services they need
  • health services are safe and high quality
  • consumers play a role in improving the health care system

We achieve this by working closely with people, organisations, service providers and government.


HCCA develops policies and contributes to health policy discussions through a number of avenues:


Priority policy areas from our Strategic Plan 2014-2017 are:

  • Quality and safety of health care
  • Primary health care
  • Self-management of chronic conditions
  • Aged care
  • Out of pocket cost of health care for consumers


We aim for all HCCA health issues policies to be:

  • Evidence-based
  • Inclusive of the diversity of consumer views
  • To provide policy leadership and a strong 'consumer perspective' in relevant public policy debates
  • With oversight from our membership through representation on the Health Policy Steering Committee
  • High quality, measured by an evaluation framework for ensuring the quality of HCCA policy development outputs is developed and modified