The Health Care Consumers’ Association (HCCA) is a health promotion organisation that provides a voice for consumers on local health issues and provides opportunities for health care consumers in the ACT to participate in all levels of health service planning, policy development and decision making. HCCA works to improve the quality and availability of health services, supports consumers to identify shared priorities about health, and represents these views to the ACT Government.

 

HCCA is the peak consumer organisation in the ACT and involves consumers through:


• consumer representation
• consultations
• training in health rights and navigating the health system
• community forums
• information sessions about health services
• advocating for issues of concern to consumers
• works for the improvement of quality and safety of health services


HCCA works with the ACT community to advocate for health and equity in health. We recognise that good health is critical for social and personal development and good quality of life. As a health promotion organisation, we work within a framework that is based on the social determinants of health, including economic, social, cultural, environmental and political factors. We advocate for policies that enhance equal opportunities and resources so that all people can achieve their fullest health potential.


We work closely with our members, local communities, the ACT Government, service providers, media and nongovernment and voluntary organisations to provide coordinated action in improving the quality and safety of health services.

 

HCCA staff and banner

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Image: HCCA Staff team group photo.

Welcome to the Health Care Consumers' Association

  • Working with health services to achieve services that are responsive, respectful,
    accessible and affordable to all,
  • Encouraging direct consumer involvement in health decision making,
  • Lobbying and advocating on behalf of ACT health consumers.

There are a number of ways you can be involved:

  • By becoming a member,
  • By following developments through HCCA communications,
  • By participating in the HCCA program o f discussions on issues,
  • By representing consumers on health committees,
  • By providing feedback on issues facing health consumers,
  • By using HCCA facilities to get up-to-date information on health care interventions,
  • By participating in consumer representative training.

Visit our blog at http://hcca-act.blogspot.com

Visit healthdirect for 24-hour telephone health advice: http://www.healthdirect.org.au/

 Current Annual Report

 

Annual Report 2016-17
Popular 3.7 MB
07/11/2017 05:49:37

 

Previous Annual Reports

 

2006-2007
2007-2008
2008-2009
2009-2010
2010-2011
2011-2012
2012-2013
Popular 1.91 MB
30/10/2014 00:11:15
2013-2014
Popular 3.68 MB
15/10/2015 04:43:42
2014-2015
Popular 3.73 MB
05/10/2016 05:16:29
2015-2016
Popular 3.96 MB
07/11/2017 05:47:19

 

The HCCA Constitution was updated in October 2015.

 

The current Constitution can be downloaded below.

 

HCCA Constitution 2015.pdf
Popular 376.15 KB
05/11/2015 02:52:52

HCCA Constitution 2015.doc
Popular 503.5 KB
05/11/2015 02:53:02

Members of the Executive Committee at the 2017 Annual General Meeting.

 

President: Sue Andrews

 

Vice President: Michelle Banfield

 

Treasurer:  Indra Gajanayake

 

Members: Marcus Bogie, Marion Reilly, Louise Bannister, Alan Thomas, Shelley McInnis and Bernard Borg-Caruana.

 

 

Executive Committee Profile

 

Sue Andrews

President

 

Sue joined the HCCA Executive Committee in April 2012 and was elected President at the AGM in the same year. Sue has worked in different roles in the health field over many years and is committed to consumer centred health care. She began her working life as a Medical Technologist at the Royal Alexandra Hospital for Children in Sydney, then in Papua New Guinea and later in Canberra. After completing an honours degree in Science at the ANU in the 1980s, Sue joined ACT Health initially as a researcher for the Cervical Screening Pilot Program, then later in the 1990s as Women’s Health Advisor and also in other health and social policy areas. She has experience in the non-government sector, having worked for Family Planning Australia and ACT Shelter and has served on the boards of Sexual Health and Family Planning ACT, the Domestic Violence Crisis Service and the Women’s Centre for Health Matters, of which she is a life member. Sue has a PhD in Women’s Studies and maintains a strong interest in the social determinants of health, including gender. Sue chairs the HCCA Health Policy Steering Committee and the Quality and Safety Consumer Reference Group and is a consumer representative on The Canberra Hospital Clinical Ethics Committee, and the ACT Clinical Council and is a member of the Board of the Consumers Health Forum of Australia.

 

Michelle Banfield

Vice President

 

Michelle has been a member of HCCA since 2011 and joined the Executive Committee in November 2012. She was elected Vice President at the AGM in 2014. Michelle is a mental health and health services researcher at The Australian National University. Originally a biological anthropologist exploring the behaviour and social systems of primates, Michelle moved into mental health research after serious mental illness derailed her grand plans and gave her a new focus. She has a PhD in epidemiology and population health, using participatory research methods to explore mental health consumers’ priorities for research on depression and bipolar disorder in Australia. Her current work is focused on mental health services and policy, using a flexible model of research involvement to include consumers and other stakeholders in the research process and ensure their perspectives are central. She is Head of the Lived Experience Research Unit at the Centre for Mental Health Research.

 

Indra Gajanayake

Treasurer

 

Indra joined HCCA in 2009 and become a member of the Executive Committee in October 2015. In November 2016, Indra stepped into the Treasurer's position. Currently, she is the Consumer Lead in ACT Health's Falls Standard Group and is a consumer representative on a number of ACT Health committees. Indra has extensive experience in health policy, performance monitoring, information development and reporting in Australia, and in population research in Sri Lanka.  She has a Master's Degree in Medical Science (Clinical Epidemiology) and a PhD in Demography. A past President of the Public Health Association of Australia (PHAA) ACT Branch, Indra is also a member of the Australasian Epidemiological Association and the Consumers' Health Forum of Australia.  She has a strong interest in population health issues and safety and quality of health care  people receive in the community and in hospitals.

 

 

Marcus Bogie

Member

 

Marcus Bogie joined the Executive Committee at the AGM in 2014. Marcus is the Senior Client Services Coordinator at the AIDS Action Council of the ACT. Marcus has worked for the Council for the past 17 years in various roles and has a thorough understanding of the needs of people accessing health services. Having lived with HIV for over 20 years, Marcus has first-hand experience in navigating the health system and is conscious of the needs of people receiving timely and accurate information. He is the coordinator of the Blood Borne Virus Counsellors Network and represents the AIDS  Action Council on various committees in advancing its cause. Marcus is passionate about equal access and believes stigma and discrimination around any issue is intolerable. He strongly believes in assisting people to be empowered to advocate for themselves and if not, having someone skilled to advocate on their behalf.

 

 

Marion Reilly

Member

 

 

Marion joined  HCCA in 1997 and was a member of the Executive Committee from 1998 to 2012. Marion has also help to shape the HCCA Consumer Representative Program and she chaired the Consumer Representatives Program Steering Committee until 2011. Marion has also participated in various committees with the Department of Health and ACT Health and is currently sitting on the ACT Equipment Scheme Advisory Committee and the Canberra Imaging Group, a private committee. Her main interest in health is where the 'patient' is the central decision maker. She is also interested in supporting people living with disabilities.

 

 

Louise Bannister

Member

 

 Louise  is passionate about women’s health and wellbeing, disability rights and advocacy. Louise joined HCCA in 1999 and started her consumer representative role in 2001 as a member of a Disability Task Group for ACT Health’s Breast Screen and Cervical Screening Programs. This experience led to her being appointed to the ACT Cervical Screening Advisory Program, where she served for 10 years, including 5 years as the Committee’s Chair. Louise has worked on many Community Health committees over the years, including the Clinical Review Committee, and was also a consumer representative on the Health Infrastructure Program Project Control Group. She is currently on the Quality and Safety Committee for Rehabilitation and Community Care (RACC).

Louise served for 7 years on the ACT Board of the Physiotherapist Board of Australia, to help oversee the Board’s transition to a National body. She has previously served on HCCA’s Executive Committee from 2003-2006 and was part of the Consumer Representative Training team from 2008-2012. As well as being involved with HCCA, Lou is also an active member of Women With Disabilities ACT. Louise is currently serving on the ACT Ministerial Council on Women (MACW); and the Disability Reference Group (DRG).  In 2012, she was awarded the Chief Minister’s Inclusion Award, for Inclusion by an Individual, in recognition of her work in the disability community.

 

 

Alan Thomas

Member

 

 

Alan has been a member of HCCA for over 10 years and have served on a variety of ACT Health Committees. The most recent include the Program Control Groups for the Health Infrastructure Program (HIP) for both the Canberra Hospital and the Calvary Hospital. He is presently a member of HCCA’s Consumer Representative Program Steering Committee and the ACT Health’s Medical and Dental Appointments Advisory Committee. 

Alan has a PhD in Analytical Chemistry and worked for 5 years as a pharmaceutical chemist with the Commonwealth Health Department. He believes HCCA is making a significant contribution to health care in the ACT, and that in general there is a good working relationship with ACT Health. He would be keen to ensure this continues. He is interested in a discussion at the Executive Committee level in the first instance on whether HCCA should take a more advocacy role, particularly for the management of patients in hospital, and if so how that could be achieved.

 

 

Shelley McInnis

Member

  

Shelley joined the HCCA towards the end of 2013, after a lengthy career in health education and health promotion. She has worked as a researcher into cardiovascular disease, a lecturer in health program planning and evaluation, a health policy advisor for state and territory and federal governments, and a manager and evaluator of health projects in developing countries of Asia and the Middle East. She has also, as an inquiry secretary for federal parliamentary committees, crafted reports on subjects such as the social costs of drug abuse. After her retirement from full-time work in 2006, she trained and worked as a mediator with Canberra’s Conflict Resolution Service, and devoted herself to the care of family members with Type 1 diabetes and dementia. Since joining the HCCA, Shelley has served as a consumer representative with the National Prescribing Service, the Capital Health Network, and the ACT Government’s Dementia Services Advisory Group. She is a member of the HCCA’s Health of Older Peoples’ Consumer Reference Group and Health Policy Advisory Committee, and is also on the Steering Committee of a Palliative Care Research Project. In 2016 she was elected for a two-year term as an Ordinary Member of the Executive Committee.  

 

 

Bernard Borg-Caruana

Member